Sales Associate
Luxury Stone – Swarovski Element
Total years of experience :10 years, 10 Months
• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Promoting item by assisting customer and offering suggestion
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Introduces the latest items to all customer
• Maintains a tidy and presentable shopping area
• Ability to communicate professionally in person and by phone
Ensuring high levels of customer satisfaction through excellent sales service
Maintaining outstanding store condition and visual merchandising standards
Assist with the sales process by maintaining a fully stocked store.
• Monitor and oversee the work of the team on a day to day basis and assign the workload to the
team on a daily basis and makes decision on various daily workload demands.
• Responsible for planning organizing controlling and coordinating activities of works engaged in
running the cash register and customer service.
• Responsible for all information given to them to give outstanding customer service
• Attentive to the needs/requests of the customers
• Maintain an organized and efficient shift
• Managing day to day tasks and completing the paperwork.
• File Management
• Filling / Sorting / Photocopy / Scanning of documents
• Basic / Administrative computer work
• Perform general cashiering duties such a scanning item. Collecting verify payments.
• Respond to complex customer inquiries and customer issue.
• Attentive to the needs/requests of the customers
• Maintain an organized and efficient shift
• Work with customer with the most cheerful and pleasant disposition
• Give answer to customer or concern related to the product that is charged to sell
and demonstrate good knowledge of product.
• Communicate and Assist Customer in any possible and the customer require.
• Responsible for all information given to them to give outstanding customer service
• Attentive to the needs/requests of the customers
• Maintain an organized and efficient shift