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تم إلغاء حظر المستخدم بنجاح
Maricel Castro, Community Administrator & Moderator

Maricel Castro

Community Administrator & Moderator·Codebility Community

الفلبين

بكالوريوس, Bachelor of Science in Business Administration, Major in Management

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 6 أشهر

Community Administrator & Moderator

يناير 2025 - حتى الآن

Codebility Community

Subic، الفلبين عن بُعد

يناير 2025 - حتى الآن

• Serve as volunteer administrator and moderator for the Codebility technical community,
facilitating collaboration between developers and sales teams
• Moderate community discussions, enforce guidelines, and maintain a professional and
inclusive environment for technical professionals
• Support member onboarding, respond to inquiries, and coordinate communications
between different functional groups within the platform
• Demonstrate strong remote community management skills and commitment to
supporting technical and business professionals

مجال الشركة:
تطوير البرمجيات

Operations Manager | Software QA Tester | Virtual Assistant

يناير 2020 - ديسمبر 2025

Freelancers Group – Software Development

Olongapo، الفلبين هجين

يناير 2020 - ديسمبر 2025

• Managed end-to-end remote operations for U.S.-based software development client,
ensuring seamless service delivery, team performance, and compliance across
distributed workforce
• Led full-cycle remote staffing including virtual recruitment, onboarding, training,
coaching, and performance evaluations for geographically distributed teams
• Executed comprehensive manual software quality assurance testing to ensure product
reliability and optimal user experience
• Identified, documented, and tracked software defects through manual testing;
collaborated asynchronously with development team to prioritize and implement fixes
• Provided comprehensive virtual assistance including administrative support, customer
service, technical troubleshooting, and email management
• Orchestrated 24/7 customer support operations across multiple time zones, managing
user inquiries, email support, bug reports, and escalations with 95%+ satisfaction rate
• Assisted users remotely with inventory management, item postings, bidding processes,
payment tracking, and delivery updates using digital platforms
• Monitored automated systems and collaborated with developers via Slack/ClickUp to
resolve technical issues promptly and maintain system uptime
• Developed operational strategies leveraging remote work tools that improved team
productivity by 30%, enhanced customer satisfaction scores, and optimized workflow
efficiency

مجال الشركة:
تطوير البرمجيات

Operations Manager

يناير 2016 - يناير 2020

CDG Consolidation and Trading Inc.

Olongapo، الفلبين

يناير 2016 - يناير 2020

• Directed daily operations across multiple departments, implementing process
improvements that optimized efficiency and workflow productivity
• Supervised warehouse operations, purchasing, and inventory planning using digital
management systems to maintain optimal stock levels and reduce waste
• Managed complete recruitment lifecycle, designed staff training programs, and
conducted performance evaluations to develop high-performing operational teams
• Developed and executed data-driven marketing strategies that supported product
promotion and contributed to 25% sales growth
• Coordinated cross-functional teams to consistently meet project deadlines and exceed
service-level expectations

مجال الشركة:
تجارة السلع

Project Coordinator

يناير 2013 - ديسمبر 2015

ACTION Dewatering (Rental of Dewatering Equipment)

دبي، الإمارات العربية المتحدة

يناير 2013 - ديسمبر 2015

• Prepared detailed quotations, tenders, contracts, and client invoices for equipment rental
projects with 100% accuracy
• Processed orders, rentals, and stock movements using MCS System, maintaining
comprehensive digital inventory management records
• Generated detailed revenue analyses and consolidated monthly financial reports for
senior management decision-making
• Managed all client communications related to payments, purchase orders, and job
orders, ensuring timely response and resolution

مجال الشركة:
البناء والتشييد

Executive Assistant

يناير 2009 - يناير 2013

ACTION SPT (Specialized in Piling Techniques)

أبو ظبي، الإمارات العربية المتحدة

يناير 2009 - يناير 2013

• Provided high-level administrative support to Managing Director including calendar
management, reporting, and confidential project documentation
• Prepared comprehensive project tenders, quotations, and contract documentation for
construction projects
• Managed ADNOC and related company prequalification registrations and compliance
documentation with meticulous attention to detail
• Coordinated all client communications regarding payments, purchase orders, and job
orders, maintaining professional relationships

مجال الشركة:
البناء والتشييد

Executive Assistant

يناير 2006 - يناير 2009

Vogue FZ LLC (Advertising & Publishing)

دبي، الإمارات العربية المتحدة

يناير 2006 - يناير 2009

• Provided high-level administrative support to Managing Director including calendar
management, reporting, and confidential project documentation
• Prepared quotations, invoices, contracts, and comprehensive client documentation for
advertising and publishing projects
• Coordinated complex travel arrangements including international flights,
accommodations, and detailed itineraries
• Managed immigration and labor-related documentation including visas, permits, and
cancellations with full compliance
• Scheduled meetings, maintained executive calendars, and coordinated publication
distribution to ensure timely delivery
• Handled confidential documents and sensitive information with high level of discretion
and professionalism

مجال الشركة:
الإعلان

Executive Assistant

يناير 2004 - يناير 2006

Union Movers (Moving Company)

دبي، الإمارات العربية المتحدة

يناير 2004 - يناير 2006

• Provided executive-level administrative support including calendar management,
meeting coordination, and travel arrangements
• Coordinated with operations, warehouse, drivers, and third-party vendors to support
moving schedules and ensure seamless service delivery
• Prepared quotations, invoices, contracts, and client documentation for residential and
commercial moving services
• Managed import/export paperwork and relocation-related documentation when required
• Maintained organized records, files, and databases for clients, vendors, jobs, and
payments
• Tracked expenses, managed petty cash, and assisted with basic accounting and
banking tasks
• Handled immigration and labor-related documentation including visas, permits, and
cancellations
• Supported HR-related tasks including employee records, attendance tracking, and
payroll assistance

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Front Office Desk

يناير 2003 - يناير 2004

Club Morocco Resort and Country Club

Subic، الفلبين

يناير 2003 - يناير 2004

• Managed appointment scheduling, calendars, and room bookings for resort guests and
members
• Assisted with administrative tasks including data entry, filing, and client invoicing
• Supported internal communication between departments to ensure timely responses and
excellent customer service

مجال الشركة:
المرافق الترفيهية

التعليم

Holy Infant Jesus College

يناير 2003

يناير 2003

بكالوريوس، Bachelor of Science in Business Administration, Major in Management

الفلبين

Puerto Princesa City National Science High School

يناير 1999

يناير 1999

الثانوية العامة أو ما يعادلها، High School

الفلبين

Skills

ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
COMPUTER MEDIATED COMMUNICATION
Expert
COMPUTER MEDIATED COMMUNICATION
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
OPERATIONAL EXCELLENCE
Expert
OPERATIONAL EXCELLENCE
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
PRODUCTIVITY SOFTWARE
Expert
PRODUCTIVITY SOFTWARE
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
SLACK SOFTWARE
Intermediate
SLACK SOFTWARE
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
ZOOM VIDEO CONFERENCING TOOL
Expert
ZOOM VIDEO CONFERENCING TOOL
Expert

اللغات

الانجليزية

متمرّس

التاغلوج

اللغة الأم

التدريب و الشهادات

الشهادات
Internal Auditing Course (ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2008)
Advanced MS Excel 2010 & MS Word
How to Start Working from Home as an Online Freelancer