Receptionist
Atlanta Industries Inc.
Total years of experience :9 years, 6 Months
➢ Greet visitors, notifies person(s) being visited.
➢ Answer incoming calls, screen callers, route calls. May take and relay messages as necessary.
➢ Maintains appropriate telephone and visitor records.
➢ Prepares conference rooms for meetings.
➢ Receive and logs incoming parcels and takes care of outgoing parcels.
➢ Provide guests with information and answer their queries.
➢ Operates printer and fax machine and perform routine typing and clerical duties as necessary and appropriate without leaving the reception area.
➢ Coordinates office supply and distribution.
➢ Maintains a neat and efficient working area at all times.
As a Receptionist:
➢ Undertook reception duties whenever the receptionist is on leave.
➢ Welcomes guests and visitors with a positive and helpful attitude.
➢ Assisting guests in finding their way around the office and restaurants.
➢ Answering phones in a professional manner and routing calls if necessary.
➢ Receive/call guests regarding their appointments, booking and reservations.
➢ Preparing meeting and training rooms.
➢ Perform routine clerical tasks such as mailing, copying, filing and scanning documents.
➢ Sorting and distributing mail.
➢ Provide excellent customer service.
As a Waitress:
➢ Maintain a cheerful attitude towards guests throughout their stay at the restaurant.
➢ Smile and greet guests with positive attitude and assist them to their tables.
➢ Ask for any drinks and give menu.
➢ Take the order, repeat the order after noting it down for accuracy, and make recommendations of house specialties and promotional items.
➢ Serve the food in an appetizing manner, and alert the guest to use caution around hot foods and serving dishes, and ask if guests need anything else before leaving the table.
➢ Scan tables regularly to check whether guests need anything.
➢ Clear the table after the guests have finished their meals.
➢ Present the bill, collect payments and give change if any.
➢ Thank the guest and ask for a repeat business.
➢ Maintain correct cash balances at the beginning and end of work shift.
➢ Responsible on customer payments in form of cash, voucher, credit and debit cards and ensures that all the payments are accurately accounted.
➢ Issues receipts, refunds and change to customers.
➢ Maintains daily, weekly and monthly reports of all transactions.
➢ Make sales referrals, cross-sell products and introduce new ones.
➢ Resolve customer complaints, guides them and provide relevant information.
➢ Pleasantly deal with customers to ensure satisfaction.
➢ Monitors inventory and ensure that restaurant and office supplies are ordered on time.
➢ Provides training and assistance to newly joined member and cashier.
➢ Perform final inspection for accurate, consistent detection of SMT paste, electronic component placement and solder joint defects on electronic assemblies.
➢ Visually inspect PCBs and identity component misplacement and solder defect to documented standards using proper magnifying equipment.
➢ Recognize problems in the operation process or with components and highlight and/or communicate those problems according to the documented escalation plan.
➢ Perform final inspection of assemblies for defects such as solder quality, polarity, parts alignment, missing part, visual damage, etc.
➢ Compile inspection report on a regular basis and assist on any other quality related issues as assigned by the QA engineer.
➢ Maintain quality standards according to company guidelines and requirements (IPC Standards/ Guidelines)
➢ Conduct inspection and prepare report relative to the implementation, monitoring and evaluations to comply with quality requirements.
➢ Inspects lots using specifications/standards prior to test.
➢ Performs systems transactions in generating lot traveler cards and moving out lots from incoming QA and Final QA.
➢ Verifies, validates conformity of accepted lots to specifications and customer requirements.
➢ Generates products travel cards after acceptance of IQA.
➢ Approves incoming, in-process production and finished products by confirming specifications, conducting visual and measurement of test, returning products for re-work and conforming re-work.
➢ Issues Non-conformance report on equivalent for any violation on specifications.
➢ Prepare regular reports to immediate superior on defects/rejects and other administrative matters relative to employee’s needs, discipline.
➢ Conduct Line monitoring and audit to ensure safe and healthy work environment by following standards and procedures.
Studied Business Administration Completed 155 credits towards Bachelor's Degree