Account Manager
Booking.com
Total years of experience :14 years, 4 Months
Consulting and informing partners in regards to their business performance, market
opportunities and industry trends.
• Empower partners on how to use the system, tools and available products of Booking.com with
the goal of optimizing their performance on the platform and creating an amazing experience
for Booking.com’s customers.
• Evaluating local market characteristics, trends and drivers, and effectively prioritize and
manage the performance of my portfolio of accounts to business value.
• Clearly express ideas and information to others and flex my style according to the specific
situation and audience.
• Create value for Partners by identifying, clarifying and prioritizing partner needs.
• Creating “win-win” value for partners by matching needs to relevant offerings and presenting
these in compelling ways.
• • • •
Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business.
Building productive relationships with partners to ensure that they offer the best availability and rate structure.
Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting.
Make Market visits for the small destinations that we are handling to enhance the performance and build a healthy business relationship with the Partners.
Assist in operational planning and projects.
Assisting in additional tasks and projects when needed.
Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
Verify that the website has accurate information on properties and pictures of newly registered accommodations.
• Pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of Booking.com BV’s business.
• Support Booking.com BV in building productive relationships with partners to ensure that they offer the best availability and rate structure.
• Identify opportunities for partners that will help improve Booking.com BV’s business by using its internal tool of priority setting.
• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed.
• Rate checks and competitor checks for your region.
• Check statistics in the control room and follow up.
• Inform hotels and advise on availability and supply.
• Advise accommodation partners regarding their (potential)webpages on Booking.com BV’s website and how they can amend data with respect to supply, availability, specials, promotions.
• Liaison person for properties to contact when they have questions by phone .
• Providing support to properties or Booking.com BV in building the webpage for accommodations
and/or maintaining property information on the Booking.com website.
• Verify that the website has accurate information on properties and pictures of newly registered
accommodations.
• Delivering training by phone to new and or existing properties on how to use Booking.com’s
extranet and rates & availability system.
• Providing properties with information and advice mainly by phone, including follow-ups.
• Provide information support to Booking.com BV for new and existing accommodations.
• Support Customer Service, assisting in additional tasks and projects when needed.
Arranging appointments.
• Arranging staff meetings with the H.R Director
• Type correspondence: letters, memo, faxes, contracts and reports, minutes of meetings
and perform other secretarial duties for the director.
• Open, route and distribute mail, if necessary.
• Send fax messages.
• Putting updates or information in the notice board.
* Carry out all recruitment activities:
• Build a pool of Candidates.
• Conduct an initial screening interview
• Check document of applicant references
• Refer suitable Candidates to the Human Resources Director
* Recruit new hires:
• Explaining instructions on completing all appropriate forms and employment
documents.
• Preparing Social Insurance Files
• Maintaining employee files
* Orienting New employees
* Handle all Benefit Activities :
• Medical Insurance
• Life & disability insurance
• Travel Discount Forms
• F&B Outlets usage forms
* Organize All staff Events:
• Employee of the Month Celebration
• Quality Circle Meeting
• Long term Service Party
• Eftar Ramadan
• Employee of the Year Celebration
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Primary, Preparatory and Secondary School – Our lady of perpetual succor school Heliopolis (Private English school)