marie frenn

- Leading end-to-end operations for a multi-service medical center including Orthopedic, Physiotherapy, Internal Medicine, and Cardiology departments.
- Design and implement operational systems, workflows, and governance frameworks.
- Recruit and train multidisciplinary teams for optimal service delivery.
- Oversee vendor contracts and integrate ERP and CRM systems.
- Set and track KPIs to improve efficiency, cost, and patient satisfaction.
- Drive JCI accreditation through policies, SOPs, and staff training.
- Enhance digital presence via website and social media initiatives.

- Managed team of specialists overseeing quality, safety and commissioning of new healthcare facilities including hospitals and primary care centers.
- Implemented JCI standards and strengthened compliance across all facilities.
- Streamlined digital reporting systems, cutting decision timelines by 25%.
- Monitored KPIs and standardized dashboards for leadership review.

- Led 35+ root cause analyses for sentinel and near-miss events.
- Conducted internal audits, safety rounds, and emergency preparedness drills.
- Maintained the risk register and coordinated corrective actions with department heads.

Implemented quality improvement tools such as PDCA, RCA, FMEA, and LEAN to enhance hospital performance.
- Delivered staff training on quality and patient safety.

- Coordinated a multi-site accreditation project with national healthcare standards.
- Developed unified procedures and quality documentation across 7 centers.