Front Office Executive
TASC Outsourcing
Total years of experience :9 years, 7 Months
• Supervises administrative staff and divide responsibilities to ensure performance.
• Answers and directs incoming calls on a multi-line phone system.
• Manages the calendar, scheduling of the conference meeting rooms and handles courier arrangements.
• Handles inbound sales calls, conducts lead phone surveys, and follow up the clients.
• Sends daily and monthly leads report to the Sales and Marketing team.
• Manages raising purchase order requests and liaised closely with accounts team to ensure timely payment on all third party vendor invoices.
• Maintains reports, mails, couriers and posts distribution tracker and ensures real time updates.
• Provides support on conducting recruitment activities.
• Assists in corporate travel and events arrangements.
• Arranges parking passes.
• Organizes monthly birthday celebrations and sends birthday e-cards to internal staff.
• Supports office administration tasks in the relevant department/division.
• Administrative support to Office Manager and HR Manager.
• Handled the switchboard, routing all internal/external calls, regular update of the Office Telephone Directory.
• Meet and greet visitors in a professional and courteous manner; answers or refers inquiries.
• Maintained safe and clean reception area by complying with procedures, rules, and regulations.
• Ensured all outgoing and incoming mails, couriers and posts distribution are well organized and tracked.
• Managed requisitions, maintains and distributes office stationery and supplies.
• Handled petty cash, ensured accountability and optimum level of cash availability.
• Managed calendar, flight and hotel bookings, appointments, and preparation of agendas.
• Supported HR on recruitment process by handling internal job posting, sourcing, phone screening, short-listing matrix and scheduling of candidate interviews for hiring managers.
• Timekeeping of operations staff and monitoring of attendance.
• Provided a helpful point of contact for internal and external stakeholders.
• Handled enquiries, requests and complaints of clients, provide appropriate solutions and follow up to ensure resolution and updated the status in CRM system.
• Created and published corporate newsletters, print ads and social media content. Mass-mail materials.
• Supervised social media reach.
• Coordinated, acted as Front liner and assists the CEO in company events, conferences, and etc.