Mariem Sgheir

• Offer personalized guidance to applicants, ensuring clarity on degree requirements and aiding in application
processes.
• Conduct individual advising sessions, campus tours, and events like open days and offer holder days,
arranging faculty meetings for students.
• Support the integration of new technologies to enhance operational efficiency.
• Maintain precise records of interactions via CRM systems.
• Manage recruitment funnel to convert leads into enrolled students, addressing queries and facilitating smooth
transitions.
• Proactively address challenges to optimize recruitment conversions and foster a sales-driven culture.
• Provide exceptional customer service to stakeholders and promptly respond to enquiries.
• Participate in recruitment events and represent the university at workshops, graduation ceremonies, alumni
dinners, school visits, and university fairs.
• Deliver personalized advice and support throughout the application and enrolment process.
• Generate comprehensive reports on recruitment activities to evaluate performance and inform future
strategies.

▪ Scheduled appointment for and managed the calendar of the Legal Department managers.
▪ Managed the official email of the Legal Department making sure that all for appeal cases and documents
related to legal are cascaded accordingly.
▪ Organized and tracked court cases and confidential files.
▪ Filed necessary document for court dates and coordinated with the high management when required.
▪ Arranged travel and submitted expense accounts.
▪ Maintained and filed all documents related to legal and court cases.
▪ Maintained workflow in the office in addition to office management including filing, drafting memos
and reports.
▪ Conducted legal research as required by the attorney for the appeal in the Supreme Court.
▪ Assisted in the processing of POA and raised through Ministry of Interior.
▪ Review and proofread contract/agreement in Arabic.
▪ Coordinated with law firm for the payment, cases reports and other egal related matters.

▪ Managed, collected, and analyzed data.
▪ Coordinating research and special project amongst the team.
▪ Prepared and updated the website materials.
▪ Conducted deep research through social media (twitter) about gulf studies.
▪ Managed progress report and attended project meeting and conference.
▪ Managed and responded the emails related to research.
▪ Ensured disseminating of findings in accessible and collaborative way among peers.

▪ Maintained a positive, empathetic, and professional attitude.
▪ Provided proper communication of clients through Vodafone application and emails. ▪ Resolved customers issues on billing cycles.
▪ Respond to clients’ inquiries pertaining to product operation.
▪ Address customer queries in coordination.
▪ Maintain and update customer information.
▪ Researched and resolved problems and customer questions regarding payment history.

▪ Assisted the student with specific course-related concepts and problems.
▪ Facilitated development of effective related study skills.
▪ Conducted once-on-one, small group, and drop-in tutorial sessions.
▪ Participated in scheduled meetings with the supervisors.
▪ Monitor individual student performance.
▪ Assisted in the implementation of individual support plans for students who have been highlighted as
requiring extra academic support.

▪ Provide support to managers, staff, and visitors by handling variety of task to ensure that all interactions between the organization and other are positive and productive.
▪ Track the completion of key deliverables to ensure deadlines were met consistently.
▪ Maintained and organized filing of all documents.
▪ Managed the incoming and outgoing calls.
▪ Screened calls and responded to inquiries related to the department.