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Marievic Pateña, Service Specialist

Marievic Pateña

Service Specialist·UCC Cafe Terrace

United Arab Emirates

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 2 years, 10 months

Service Specialist

March 2026 - June 2026

UCC Cafe Terrace

Cebu City, Philippines

March 2026 - June 2026

Assisted customers with inquiries and provided excellent service.
Managed cash and card payments accurately.
Maintained professional communication with guests and team members.
Resolved customer concerns promptly and professionally.

Company industry:
Catering, Food Service, & Restaurant

Cashier / Service Staff

February 2025 - February 2026

Bee Cafe

Cebu City, Philippines

February 2025 - February 2026

Maintained cleanliness and hygiene standards in dining and guest areas.
Processed payments accurately and balanced cash transactions.
Assisted customers with orders and provided friendly service.
Processed customer transactions accurately.
Assisted customers with inquiries and orders.
Maintained cleanliness and food safety standards.

Company industry:
Hospitality & Accomodation

Waitress

July 2024 - January 2025

Shangrila Hotel Mactan

Cebu City, Philippines

July 2024 - January 2025

Delivered professional food and beverage service during banquets and events.
Prepared banquet venues, table settings, and event setups.
Ensured guest satisfaction by providing prompt and courteous service.
Assisted with event breakdown while maintaining cleanliness and service standards.

Company industry:
Hospitality & Accomodation

Receptionist

September 2023 - July 2024

Kandaya Resort

Cebu City, Philippines

September 2023 - July 2024

Managed guest check-ins and check-outs.
Answered guest inquiries and coordinated reservations.
Maintained accurate records and handled administrative tasks.
Provided professional front desk support to ensure guest satisfaction

Company industry:
Hospitality & Accomodation

Education

Cebu Technological University

July 2024

July 2024

Bachelor's degree, Hospitality Management

Philippines

GPA (rating): Good

GPA (rating): Good

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English

Beginner

Tagalog

Beginner

Training and Certifications

Certifications
recognition
bee cafe
Dec 2025
Show credentials

Hobbies and interests

Reading

most iniative award