Marife Panganiban

• Airport Operations, Manage check-in, boarding, ticket/pass screening, and baggage handling in
compliance with safety & quality standards.
• Customer Support, Process requests, answer inquiries, and resolve complaints for internal/external
customers effectively.
• Flight Connections, Assist connecting passengers with timely information and support.
• Coordination, Liaise with cabin crew for smooth boarding and escalate complex issues to relevant
teams.
• Security, Conduct initial security checks for airport access.
• Brand Representative, Deliver world-class service, turning negative experiences into positive ones to
protect the Etihad brand.

• Driven Sales, Exceed personal and team sales goals, manage client accounts, identify new
opportunities.
• Lead & Train, Mentor junior associates, foster positive environments, ensure adherence to standards.
• Customer Experience, Provide expert product knowledge, personalized styling, build client
relationships.
• Operations, Handle POS, manage inventory, restock, assist with visual merchandising/displays.
• Strategy, Analyze sales data, implement strategies, collaborate with marketing.

• Team Leadership, Motivate and coach baristas, foster a great work environment, and ensure smooth
shift transitions.
• Customer Focus, Ensure exceptional customer service and a positive atmosphere.
• Operational Excellence, Oversee daily tasks, manage inventory, maintain standards (recipes,
cleanliness, safety), and handle cash.
• Problem Solving, Address customer or partner issues in real-time.
• Business Acumen, Support the Store Manager in achieving sales targets and profitability.

• Inventory Management, Monitor stock, track goods (in/out), conduct audits, update records, minimize losses, and report on levels.
• Administrative Support, Handle calls, emails, mail, schedule meetings, maintain files, manage office supplies, and support other departments.
• Procurement & Coordination, Prepare purchase requests, coordinate with suppliers, and liaise with
other teams (Purchasing, Finance, etc.) for stock needs.
• Reporting, Prepare regular inventory reports, financial records (sometimes), and data analysis for
trends.