مارلين باتي

Provides support to colleagues, heads of department and management surrounding human resource issues. Responsible in assisting the Director of Human Resources with operational requirements, colleague activities, recruitment, on boarding, orientation, data management and report preparation. In charge of the pre-employment and on boarding process of colleagues which includes, reviewing profiles, interviewing candidates, coordination with recruitment agencies, ensure completion of pre-employment requirements (i.e., medical test), request and issuance of visas and tickets. Has been instrumental for the recruitment of 300+colleagues in a span of 4 months during the hotel pre-opening phase. Communicates arrival instructions to onboarding colleagues. Review and propose changes on the internal policies based on the corporate policy and Qatar Labor law as required and appropriate. In charge of the Colleague Welfare Committee (compose of representatives from all departments) who organizes activities and concerns of colleagues related to social, sports, food and accommodation.

Responsible for the smooth running of the Executive Office, ensuring all administrative and executive duties, reports and appointments of General Manager/Area Vice are completed on a timely manner thriving for the highest possible standards at all times. Works in close coordination with the corporate office, general managers, department heads and their executive assistants and liaise appropriate actions on behalf of the General Manager/Area Vice President.

data management for new hotels and update on existing hotels

Manage a team of 6 to 10 people who provides technical electronic data and helpdesk services to all hotels (both new/ pre-opening hotels and existing operational hotels) under InterContinental Hotels Group worldwide and associated travel agents, booking room nights through automated interfaces with five major worldwide airline/hotel reservation systems and all indirect distribution systems. Managed overall operations for Holidex, GDS/Airline system hotel data information.

Process requests for improvements to the functionality and design of the tools used by the GDS helpdesks globally to achieve better customer service results and greater efficiency.

Supervise team members (hire, assess, discipline, document performance, recommend salary and classification changes). Acts as an advisor to subordinate managers and staff to help meet established schedules and/or resolve technical or operational problems.

Administers gathering and compilation of departmental report which includes creating spreadsheets or database for proper information management safekeeping. Prepares periodic report to the Corporate office for assessment and evaluation purposes. Assist in processing special projects as deemed necessary.

Prepares variety of departmental reports and presentations utilizing spreadsheets, graphics necessary in formulating training manuals and materials.

Coordinates departmental services and supplies requests/reports for budgetary controls and service tracking. These includes budget preparation, cost monitoring and ensuring accurate documentation of expenses; assist in planning for acquisition of supplies, equipment, facilities and services necessary to maintain efficient operation.

Provides administrative support to department manager. Organize and manage efficient flow of work which includes follow up on pending projects, prepares correspondence/memo on behalf of the Manager and/or department.