Business Development manager
H&D Group of companies
مجموع سنوات الخبرة :17 years, 4 أشهر
• Development and support of online business and development the business-map (special accent on CIS countries);
• Creating a Business and Public Relations strategy;
• Work on team-building and creating a proper types of reports, which will help company to grown up quickly;
• Follow up on important customers;
• Creation of promotions for existing customers (high level of Support relations and Loyalty) and improving of company vision;
• Lead the Department and creating of targets for employees;
• Creating new branches of business;
• Re-search of partners, conclusion of contracts;
• Sales improvement.
Successful job with Full Customer Service. Last five months replacement of the Manager and the subsequent offer to promote (rejected by personal reasons). Good achievement at working place.
• Helping to develop and implement a customer service policy for an entire organisation;
• Finding ways to measure customer satisfaction and improve services;
• Managing a team of customer services staff;
• Handling face-to-face inquiries from customers;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service;
• Writing reports analysing the customer service that your organisation provides;
• Developing feedback or complaints procedures for customers to use;
• Filling the columns in the section Lady on the biggest web-magazine TUT.BY (Minsk, Belarus);
• PR-strategy implementation and development of the musical projects (Russia and Belarus)
• Implementation of single orders for private clients and mass media.
• Maintaining a project (the Belarusian branch of gift shop)
• Promotion of a project
• Searching of partners, conclusion of contracts
• Development of presentations, slogans, naming, site content, creation and processing of photos
• Development of a strategy of image formation of the company
• Filling with a content of all columns of the edition
• Maintaining the regular column "National Control"
• Communication with the edition audience, press services of various organizations and media structures.
• Writing of diverse journalistic texts, PR texts, advertising texts, development of PR-actions, naming;
• Site administration;
• Business trips on Europe with work purposes;
• Maintaining the regular column;
• Communication with the edition audience, press services of various organizations and media structures.
• Internal and external PR: development and carrying out corporate actions, team building, monitoring of competitors and mass media, development of PR strategy and actions, concept of rebranding of the company, writing of PR texts, administration of the site of the company.
• Accompanying duties: advertising in mass media, placement control of advertising modules, forecast of advertising actions efficiency, development of banners concepts, creation of slogans, naming, journalistic texts.
Diploma of higher education of the Institute of parliamentarianism and entrepreneurship with qualification “journalist” (the Republic of Belarus, 2008)
