Marina Tony

Acted as General Manager overseeing day-to-day operations of a guest house with full responsibility for staff coordination (housekeeping, reception, procurement, and social media).
• Successfully led the expansion of the business by launching 3 additional buildings, acting as Project Manager from acquisition to operational launch.
• Built systems and workflows for smooth operation across all branches, ensuring consistency in service and guest satisfaction.
• Developed procurement systems, hired and managed staff, and handled social media presence to drive bookings and visibility.
• Negotiated and executed leasing contracts with touristic companies, resulting in consistent passive income for the business.
• Managed relationships with partners and external vendors to support operational needs and long-term scalability
.

• Oversaw daily operations of a boutique guest house, managing staff (housekeeping,
reception, procurement) and ensuring high guest satisfaction.
• Expanded business operations by successfully launching 3 additional buildings, handling
everything from acquisition to full operational readiness.
• Developed efficient workflows and systems across all branches, improving service
consistency and operational efficiency.
• Negotiated long-term leasing contracts with tour operators, securing stable passive
income streams.
• Managed vendor relationships and procurement strategies.
• Led social media marketing.

• Directed the end-to-end operational launch of a startup hospitality business, managing
project planning, execution, budgeting, and resource allocation.
• Led the successful expansion of the business through the launch of 3 additional
properties, coordinating multiple projects simultaneously.
• Managed daily operations across multiple locations, ensuring consistent service quality,
operational efficiency, and business performance.
• Developed and implemented standardized operating procedures that improved workflow
efficiency and strengthened team accountability.
• Supervised, recruited, trained, and evaluated multidisciplinary teams (+50 employees)
across operations, reservations, housekeeping, and maintenance.
• Managed procurement activities, vendor selection, contract negotiations, and supplier
relationships while maintaining budget compliance.
• Coordinated operational projects, promotional campaigns, and guest events to support
business growth and customer engagement.
• Monitored key operational metrics including occupancy, revenue performance, customer
satisfaction, and service quality to drive continuous improvement.
• Build strong relationships with clients, vendors, and stakeholders while effectively
resolving operational issues.

• Ensured passenger safety and regulatory compliance in accordance with IATA and ICAO
standards.
• Delivered premium customer service in a fast-paced, multicultural environment while
managing complex customer needs.
• Performed safety inspections, coordinated emergency procedures, and maintained
operational readiness.
• Collaborated with multinational teams to ensure efficient onboard operations and service
delivery.
• Managed onboard sales activities and supported revenue generation initiatives.

1. Safety & Security
• Conduct pre-flight safety checks.
• Demonstrate safety procedures.
• Ensure all passengers follow safety regulations.
• Handle in-flight emergencies.
2. Customer Service
• Greet passengers and help them find seats.
• Assist with boarding and deplaning.
• Serve meals, snacks, and beverages.
• Respond to passenger needs and special requests.
3. Communication
• Coordinate with pilots and ground staff.
• Make announcements.
• Handle passenger complaints.

• Supported communication and stakeholder engagement initiatives for cultural and
community projects.
• Assisted in preparing reports, project proposals, sponsorship requests, and funding
applications.
• Coordinated workshops, events, and promotional campaigns.
• Provided administrative support for project planning and execution.

• Managed executive scheduling, meetings, and administrative operations.
• Prepared presentations, meeting minutes, and business documentation.
• Assisted with budgeting, procurement, invoicing, and financial reporting.
• Coordinated with suppliers, laboratories, and external service providers.
• Maintained confidentiality while supporting day-to-day business operations.