Mario Jr Anglo

Receives and processes manpower request from Sales Department.
• Screens, interview and selects qualified candidates according to client’s requirements.
• Coordinates manpower request to the Partnered Philippines Agencies.
• Processes Job Order and Accreditation in Migrant Workers Office (Philippines Embassy) - Riyadh.
• Resolves issues of workers by coordinating with internal and external offices.
• Handles complaints received from MWO-Riyadh.
• Monitors candidate’s status and update in the system.
• Processes invoices of external office for service payment.

Callback applicants who applied in our posted job opening.
• Follow-up completion of documents to the application.
• Quality check all the documents uploaded.
• Filter applicants and Schedule on-boarding to the client.
• Retrieve and validate receipt for the expense report in SAP Concur
• Lead generation as sales task

Communicates in a timely, clear and concise manner to clients, and Operations.
• Ensures all offline requests are analyzed based on SLA, and plotted in WFM system (NICE IEX).
• Monitors queues (Messaging & New Business Account) and escalates non-adherent realtime.
• Communicates directly with client for any system issues, and provides mitigations for the continuousoperations.
• Contributesin process improvement by identifying areas of improvement and providing some recommendations.
• Generates and interprets reports (Intraday, UPA Report) in timely manner to Ops and Management

Supported 6-month project management forsuccessful integration of data, processflow implementation and audit of
new CRM system (Microsoft 365 Dynamics) for Support Services Department portion.
• Processed timekeeping, payroll, settlement benefits thru Oracle Fusion of all active and for exit employees.
• Maintained, audited and improved ESAD Control, an in-house system designed to support Sales, Accommodation and
Catering Management by acting as POC to developers and internal department.
• Reduced catering cost of around 60% by strong implementation of the new system and proper monitoring the use of
catering which includes auditing of invoices.
• Supported Shared Services Department in processing purchase requestsinOracle Fusion, generating reports by
creating and maintaining the interactive dashboards using MS Excel.
• Executi

Created tracker for proper monitoring in sourcing, recruiting and on-boarding of rank & fileemployees.
• Processed timekeeping, government & mandated initiated company benefits.
• Attended HR/Payroll inquiries

Generated report thru Workforce System for timekeeping processing.
• Created excel tracker to convert WF file to timekeeping friendly formulated report and ensuredheadcount accuracy.
• Escalated any timekeeping discrepancies as needed.

Computed timekeeping, ensured headcount andmanaged leave credits for both Rank& File and Supervisory
employees.
• Ensured accuracy of man-hours of outsourced employeesfor proper billing checking.
• Conducted newly hired employees’ orientation for timekeeping procedures and R&R.