Country Human Resources Manager
SOS International
Total years of experience :15 years, 0 Months
• Responsible for Human Resources and recruiting functions in the reactivation of Balad, Taji and Besmaya bases in Iraq.
• Monitor direct hires, third country nationals and independent contractor’s human resources issues.
• Prepare and analyze labor utilization reports for prime and all subcontractors.
• Prepare labor cost reporting for prime and sub contractors.
• Manage and administer CostPoint and Deltek Time and Expense system.
• Full cycle recruiting and sourcing for domestic, host country nationals and third country nationals.
• Review subcontractor billing reports report for accuracy and compliance to contract requirements.
ABM GOVERNMENT SERVICES, Fayetteville, North Carolina 05/2012 - Present
Director of Human Resources Domestic and International
• Supervise three Human Resources Managers in three states.
• Oversee all human resources for a 4-billion dollar division.
• Over 800 employees domestically and internationally.
• Multi-state locations with union and non-union employees.
TECHNICOLOR HOME ENTERTAINMENT SERVICES, Memphis, Tennessee 11/2011 - 5/2012
Plant Human Resources Manager
• Supervise Human Resources staff of 10.
• Oversee all human resources issues for the 1 million square foot DVD packaging facility with over 2000 full time employees.
• Multi- site responsibility for 5 other facilities in the Memphis area.
MANAGEMENT SYSTEMS INTERNATIONAL. Baghdad, Iraq 12/2008 - 12/2009
Senior Human Resources Advisor (TATWEER)
• Implement comprehensive reform of federal civil service structures and regulation for the country of Iraq.
• Analyze and define strategies to facilitate Iraqi Civil Service Training Program.
• Implementation of the new grading structure for Iraqi Civil Servants.
• Advise the Council of Ministers and the Director General's of Personnel in the Ministries of Agriculture, Human Rights, Justice, Displacement and Migration, Planning and Development Coordination, Health, Water Resources, Public Works, Electricity and Oil.
MILITARY PROFESSIONAL RESOURCES INC. Baghdad, Iraq 06/2007 - 11/2008
Professor of Human Resource Management
• Analyze and define strategies to facilitate Iraqi Civil Service Training Program.
• Implementation of the new grading structure for Iraqi Civil Servants.
• Identify individuals within the Iraqi Ministry of Defense to serve as instructors in the Civil Service Training Center.
• Advise the Director General of Personnel on International Human Resource Management standards.
• Develop core curriculum for Human Resource Management training programs.
• Mentor Iraqi curriculum developers on course design standards.
• Mentor Iraqi Human Resource Management Professor.
• Act as Interim Training Coordinator.
• Provide Human Resources support to the training center.
MORRIS AND MCDANIEL INC: Baghdad, Iraq 07/2004 - 03/2007
Director of Field Operations Iraq
• Analyze and define strategies to facilitate Iraqi law enforcement reconstruction missions.
• Train officials from the Iraqi MoI and MoD in behavioral interviewing using results form the Morris and McDaniel scientific selection process.
• Provide all Human Resources support to national and international staff.
• Use the Biometrics Automated Toolset (BAT) to track identity of police cadets and current officers.
• Supervise 12 expatriate site directors in the country of Iraq.
• Direct testing sessions, which include candidate registration and identification, test materials management, distribution, test process supervision, testing security, and instruction clarification through LN translation and support.
• In/out processes employees - initial orientation of new staff upon arrival.
• Oversees the performance appraisal system.
• Arranges issuance and renewal of badges.
• Documents infractions, prepares warning and termination letters.
• Conducts supervisory/employee training to adhere to corporate policies and programs
• Responds to queries regarding Human Resource policies and employee relations.
• Conducts individual counseling sessions with employees and supervisors related to work performance, discipline and similar issues.
• Oversees procurement of office supplies and equipment.
• Renew all CAC, Passport and LOI documentation for expatriates.
• Responsible for attending all security meetings and maintaining safe travel strategies for expatriates.
• Advise local officials and clients on testing types, requirements, and procedures prior to administration.
• Communicate with military commanders, police chiefs, and government officials to identify appropriate test sites and conditions through extensive evaluation of testing locations, security, life support, technical support, infrastructure, and required test support.
• Recruit, develop, and lead a Local National support team to facilitate test administration, scoring, and reporting, which involved maintaining payroll, scheduling, training, and productivity.
• Establish budgets and accounting procedures for the assigned test site.
• Manage test scoring and result analysis to guarantee validity and determine anomalies.
• Interpret data and compile reports through utilization of statistical tools, illustrations, and scoring ranges to explain score distribution and significance.
• Recommend candidates for leadership and high-profile law enforcement positions.
• Provide instruction on behavioral interviewing and assessment to leadership teams to evaluate candidate honesty and integrity based on test responses.
• Administer on-site testing, evaluation, or training with Field Operation Officials in both war and post-war zones, which involves on-site, travel, and environmental risk.
UNITED CEREBRAL PALSY: Little Rock, Arkansas 2003 - 2004
Director of Human Resources
• Developed, implemented, and directed facility-wide HR functions and administration to include employment, employee relations, compensation, recruitment, benefits, employee development training, productivity analysis, and employee activities.
• Train all Directors, Managers and Supervisors in corporate policy and procedure as well as all federal compliance training.
• Managed a $1 million annual budget by providing financial analysis, determining cost control strategies, and implementing innovative streamlining procedures to promote efficiency.
• Introduced pre-employment screening process that reduced turnover from 80% to 30% in less than one year.
• Directed strategic directives and leadership in the facilitation of payroll administration, state and federal compliance reporting, supply and materials procurement, workers' compensation, budget development, cost control, subcontractor and vendor service selection and negotiation, and employment recruiting.
WILSON and ASSOCIATES PLLC: Little Rock, Arkansas 2002 - 2003
Director of Human Resources
• Designed and implemented a comprehensive Human Resources policy representing more than 300 employees in the third largest law firm in the state of Arkansas, which involved HR planning, facility development, department and team goal initiative expansion, and employee relations improvement.
• Directed corporate-wide Labor Relations, which involved conducting performance reviews, disciplinary counseling, and interviews.
• Reduced turn over by 50%.
HANOVER DIRECT INC: Maumelle, Arkansas 2000 - 2002
Regional Training Manager
• Responsible for succession planning.
• Member of Senior Management start up team.
• Delivered all training associated with Diversity, Harassment, FMLA, and company policy.
• Zenger-Miller/Achieve Global Leadership 2000 certified.
• Responsible for staffing and training of all new employees.
• Conducted internal investigations.
• Managed five instructors and support staff.
• Delivered Management Training Program.
• Designed and implemented skills training program.
• Staffed and trained employees for a 65-seat inbound/outbound call center.
• Performed necessary terminations.
• Responsible for plant safety program.
• Liaison with three on-site temporary employment agencies that supply up to 2000 workers per day during peak season. Manage cost per disk unit based on staffing.
DELUXE VIDEO SERVICES INC. North Little Rock, Arkansas 1998 - 2000
Plant Training Manager
November 1996 - August 2000 (3 years 10 months) North Little Rock, Arkansas
• Directed the full scope of Human Resources activities for 1, 000-employee high-tech, light-manufacturing plant. Contributed as a member of the plant management team. Designed, developed and implemented human resources and human resources development functions for a start-up facility. Provided leadership to the Human Resources staff of ten professional and administrative employees.
• Developed and implemented comprehensive human resources strategy aligned with plant goals.
• Designed and implemented new recruiting and assessment processes that attracted quality applicants from diverse sources in the labor market, with 2.8% unemployment.
• Implemented assessment centers for selection of first-line supervisors and team leaders, which resulted in significant improvement in quality and effectiveness of individuals hired into those positions.
• Implemented comprehensive process for improving communication plant-wide, including business issue education, rumor management and recognition.
• •Acted as the site liaison between Deluxe and on-site temporary help vendor to work out operational and human resources issues arising from the use of up to 2, 000 temporary employees during the peak season.
• Designed and implemented a program to bring 200 citizens of Mexico to Arkansas under H2 (b) visa to work during peak season.
• Designed and implemented comprehensive orientation and skills training program that utilized a combination of instructor-led and computer-based delivery methods which reduced turnover and amount of time required to get new hires productive.
• Supported the turnaround of a poorly executed plant start-up by terminating a large number of poor-quality employees without legal challenges, setting up and adhering to strict hiring criteria for future hires. Enabled the plant to rank as top-performing in the areas of quality, cost per unit and on-time delivery.