SENIOR BUSINESS EXCELLENCE EXECUTIVE
JA Resorts & Hotels
Total years of experience :8 years, 4 Months
SENIOR BUSINESS EXCELLENCE EXECUTIVE September 2012 - present
JA Resorts & Hotels (Re-branded, previously known as Jebel Ali International Hotels) - Dubai, United Arab Emirates
• Assisting the Corporate Business Excellence Director in;
• promoting quality achievement and performance improvement throughout the organization;
• ensuring QA (Quality Assurance) compliance objectives and its targets are achieved;
• maintaining awareness of the business context and company profitability, including budgetary control issues;
• ensuring compliance with national and international standards and legislation;
• agreeing standards and establishing clearly defined quality methods for staff to apply;
• setting up and maintaining controls and documentation procedures;
• collating and analyzing performance data and charts against defined parameters;
• ensuring tests and procedures are properly understood, carried out and evaluated and that product
modifications are investigated if necessary;
• writing technical and management systems reports;
• liaising with external auditors and ensuring the execution of corrective action and compliance with their
specifications;
• establishing standards of service for associates and Hotel guests;
• monitoring performance by gathering relevant data and producing statistical reports.
CORPORATE BUSINESS EXCELLENCE EXECUTIVE September 2010 - September 2012
Jebel Ali International Hotels - Dubai, United Arab Emirates
QUALITY ADMINISTRATOR August 2009 - September 2010
Jebel Ali Golf Resort & Spa 5* / Jebel Ali International Hotels - Dubai, United Arab Emirates
QUALITY COORDINATOR May 2008 - August 2009
Jebel Ali Golf Resort & Spa 5* / Jebel Ali International Hotels - Dubai, United Arab Emirates
DUBAI, UNITED ARAB EMIRATES
contact no. +971-50-2326908
e-mail: marist.balbin@yahoo.com
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS
Continued
OFFICE SUPERVISOR -HOUSEKEEPING May 2007 - May 2008
Oasis Beach Hotel & Tower 4* / Jebel Ali International Hotels - Dubai, United Arab Emirates
• Using a variety of software packages to produce correspondence and documents, and maintain presentations,
spreadsheets and databases.
• Devising and maintaining office systems.
• Arranging meetings, taking minutes and keeping notes.
• Liaising with members of staff in other departments or external contacts.
• Ordering and maintaining stationery and equipment supplies.
• Organizing and storing paperwork, documents and computer-based information.
• Training junior staff, and delegating work as required.
• Traveling with the team or manager to take notes at meetings, take dictation and provide general assistance with presentations.
• Arranging both in-house and external events.
EXECUTIVE SECRETARY June 2005 - May 2007
Royal Beach Hotel & Resort 3* - Fujairah, United Arab Emirates
• Arrange internal and external meetings for the senior management team, including travel and accommodation, liaising with appropriate Group personnel where appropriate.
• Maintain a good level of understanding and compliance to company policy, process and procedure relevant to area of responsibility, provide information and guidance to personnel where necessary.
• Manage a number of back office functions including: distribute incoming faxes; stationery supplies (orders and month
end stock takes); arrange engineer visits for photocopiers and fax machines; petty cash; collate and submit non- financial information/reports e.g. utility meter reads.
• Provide first point of contact for Manager's calls and direct these accordingly.