PRE
GEMS
Total years of experience :18 years, 3 Months
• First point of contact for existing and future customers
• Complex complaint management, brand marketing and social media management
• Reception area and staff management, including visitor quality customer service standards control
• Internal and external events coordination on campus
• External and internal extracurricular activities management and coordination
• Client communication channels management, including external providers
• Daily support for HR, Operations and SLT
• Diary management, correspondence, internal and external meetings co-ordination, documentation management
• Senior management team travel arrangements, including relocation and facilities management support
• Reception area and staff management, including visitors quality customer service co-ordination
• Events co-ordination
• Staff training arrangements, HR support and other administrative tasks, including but not limited to filing systems management, staff attendance management, confidential information management and office management duties
• Any other duties as assigned by the Principal/ CEO and senior management team; department support, including holiday cover, etc.
Achievements and responsibilities:
• Created and implemented structured HR department policies and procedures
• Devised and implemented new employee engagement system
• Revised existing professional and technical requirements for all employees
• Created and implemented new grading system in the Group
• Created and implemented new reporting lines in the HR & Admin department and increased utilization of staff by 48%
• Managing singlehandedly all employee and administrative issues for the Group in the UAE
• Managing all office and administrative contracts for the group
• Created and implemented new reporting lines in the HR & Admin department and increased utilization of staff by 48%
• Managing singlehandedly all employee and administrative issues for the Group in the UAE
• Managing all office and administrative contracts for the group
• Maintaining all company soft information and filing system
• Managing reception and office communication lines by phone, mail and in person
• Supporting CXO’s office with PA duties where and when required
• Developed and implemented new system of vendors contracts and reduced cost by 23%
• Created and implemented the company employee fining system and documentation processes
• Managing all employee visa and labour documentation and on-boarding
• Managing all company recruitment
• Managing the company recruitment campaigns, including Emirates Airline recruitment 2005
• Handling office and administrative duties
Crew Resource Management