مجموع سنوات الخبرة: 2 سنوات, 10 أشهر
ديسمبر 2019
إلى يوليو 2020
Technical Support Analyst
في Amanah Teknologia
البلد :
الكويت - الكويت
نوفمبر 2016
إلى ديسمبر 2018
Technical Support
في TomTom India PVT LTD
البلد :
الهند
device and application support via calls and emails using Oracle Tool - RightNow.
•Documenting resolved/unresolved queries with actions to be taken
•Provided guidance and development to new trainees
•Assisted new hires to real time process scenarios
•Manual Testing on devices and applications regarding new releases and for issues/queries reported by customers
•Analyzing score performance of team individually and sending reports to Manager for Quality Assurance and Control weekly and monthly using MS Excel and Oracle RightNow tool.
•Identifying the root causes of issues and percentage affected.
•Generating action plan for team performance improvement in coordination with Manager.
Latest: Amanah Teknologia
•Documenting resolved/unresolved queries with actions to be taken
•Provided guidance and development to new trainees
•Assisted new hires to real time process scenarios
•Manual Testing on devices and applications regarding new releases and for issues/queries reported by customers
•Analyzing score performance of team individually and sending reports to Manager for Quality Assurance and Control weekly and monthly using MS Excel and Oracle RightNow tool.
•Identifying the root causes of issues and percentage affected.
•Generating action plan for team performance improvement in coordination with Manager.
Latest: Amanah Teknologia
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