Fashion Consultant/ Senior Sales associate/ Visual
GIORDANO FASHIONS LLC
Total years of experience :7 years, 2 Months
GIORDANO FASHIONS LLC.
March 2010 - present
Fashion Consultant/ Senior Sales associate/ Visual
Merchandiser
• Assist customers in selecting products.
• Offer each customer the best possible service, quality
merchandise, and value.
• Answer their questions about the products, and about any
other thing concerning the business.
• Provide outstanding customer service and a total shopping
experience
• Develop strong customer relationships and build individual
sales volume.
• Increase sales and the profitability of the store.
• Keep the store up to standard by keeping it clean and report to the manager of the store appropriately.
As Visual Merchandiser
• Responsible for 'the look' of the store, with the objective of promoting merchandise in order to maximize sales.
• Advertising displays for store windows/ interiors.
• Ensure that space and layout of the store is maximized and consistency with the company brand and image is
maintained.
HSBC Electronics Data Processing Philippines, Inc.
April 2007 - February 2010
Premier Client Consultant
• Provides extraordinary service through phone interactions with customers focusing on resolving their requests the first time with an efficient, accurate, professional and
courteous manner to create customer loyalty.
• Generates relationships that lead to sales, incorporating
needs analysis, building rapport, offering advice and overcoming objections. Assess existing and potential
customer needs, utilizing product recommendations,
features, benefits, business referrals and cross-selling
techniques.
• Provides timely, complete, and accurate responses to all
customers. Defuses irate customers and resolves
challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
• Demonstrates and recommends ways to improve
customer service, increase productivity and increase
sales.
• Fully knowledgeable of features, benefits and procedures and takes the initiative for reviewing daily updates and implementing changes with minimal supervision.
• Makes monetary adjustments on accounts within established guidelines.
• Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests, and works
productively and professionally.
• Participates in team meetings and activities, promotes
team spirits and cohesiveness, and supports the
Company's Diversity programs.
• Depending on the different queues, may have inbound
sales goals which would involve ability to learn and apply
sales strategies while working to create and develop new
sales techniques.
• Adheres strictly to compliance and operational risk
controls with HSBC and regulatory standards, policies, and practices.
• Attains proficiency with pertinent mainframe systems,
regulations, and procedures impacting the business.
EPIXTAR Philippines IT Enabled Services Corp.
December 2004 - December 2006
Telephone Service Representative
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment
division, duties included answering customer queries, problem
solving and providing detailed information on new products.
• Worked with new customers in the development of new
accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service
representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales
management.
• Generated repeat business through successful client follow-up
Bachelor of Science in English