Mark ashraf, Customer service/data entry

Mark ashraf

Customer service/data entry

ARA Research & Consultancy

Location
Kuwait
Education
Bachelor's degree, Business And Marketing
Experience
1 years, 0 Months

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Work Experience

Total years of experience :1 years, 0 Months

Customer service/data entry at ARA Research & Consultancy
  • Kuwait - Al Kuwait
  • July 2023 to December 2023

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Hold call interactions with customers to collect information required. Keep records of customer interactions, process customer accounts and file documents.

Marketing Coordinator at Helouly
  • Egypt - Cairo
  • April 2022 to June 2022

Required to look for competitors does the same projects we are working on worldwide and analysing them based on the SWOT analysis for research and development reasons.

Real Estate Agent at Mountain View
  • Egypt - Cairo
  • June 2021 to August 2021

Mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of
information towards a beneficial understanding.
Present properties to potential buyers and assist them in any questions or concerns.

Education

Bachelor's degree, Business And Marketing
  • at The British University In Egypt
  • May 2018

Studied wide range of courses focus on enhancing the business administration in general and in the marketing field in particular such as Service marketing, integrated marketing communication, branding, international marketing, leadership, advertising, and consumer behavior.

Specialties & Skills

problem solving skills
Strategic Planning
Teamwork
Marketing
Branding
teamwork
Microsoft office
presentation skills
reading in English
computer skills
writing in English
critical thinking

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Business startup Workshop (Training)
Training Institute:
British University in Egypt
Date Attended:
May 2015
Duration:
7 hours
Marketing basics (Training)
Training Institute:
Al-Madrasa center
Date Attended:
April 2015
Duration:
12 hours
Fundamentals of Marketing (Training)
Training Institute:
Ain Shams University
Date Attended:
November 2015
Duration:
12 hours