Mark Elbourno, Solutions Architect/ Techinical Pre Sales

Mark Elbourno

Solutions Architect/ Techinical Pre Sales

Saudi Business Machines

Location
Saudi Arabia - Riyadh
Education
Master's degree, Master of Science in Information Systems
Experience
22 years, 9 Months

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Work Experience

Total years of experience :22 years, 9 Months

Solutions Architect/ Techinical Pre Sales at Saudi Business Machines
  • Saudi Arabia - Riyadh
  • My current job since April 2010

· Head of the technical pre-sales organization for IBM's Commerce Business Unit and Safer Planet Business Unit within IBM General Marketing and Services Representative (GMSR) in Saudi Arabia. I have been driving the technical sales growth of on-premise, SaaS, and Cloud-based products such as Intelligent Operation Center, Intelligent Video Analytics, i2 Enterprise Insight Analyses, i2 Analyst Notebook, Counter Fraud, Safer Payment, Licenses Plate Recognition LPR, Websphere Commerce, Sterling Commerce and Business Solutions products, Marketing Cloud, Order Management, Tealeaf Customer Experience Management, Coremetrics Digital Analytics, Unica Campaign Management, Silverpop, Xtify, Emptoris
· Personally engage with C-Level executive client discussions around portfolio offerings.
· Ensure optimal use of all technical, services & enablement professionals and actively allocate resources to the right opportunities/activities, handling all technical aspects of the sales cycle (Presentations, Demo, Proof of Concepts, Proof of Technologies, Asset Creation, etc ...). Increased focus on customer deployments, and creating client success through repeatable industry assets.
· Work closely with the individual business unit, partners, and country leaders to drive strategic business initiatives, and to achieve IBM’s overall financial results for the country, while building a strong technical team and a pipeline of future leaders for IBM.

Sr. System Engineer at Convergenz In\Harris Corporations
  • United States - Maryland
  • October 2008 to February 2010

· Member of Operations Group responsible for Enterprise Management System (EMS) to configured three Data Processing Centers (DPC) functioning and for ensuring the availability, reliability and performance of the FDCA IT enterprise. This EMS Operations Group is responsible for providing second and third tier technical support.
· Configured alarms and faults (network, helpdesk, NOC /SOC and three Data Processing Centers “DPC”) and “work-arounds” are developed using Hyperic HQ, Tripwire, Blue coat web, Cacti, Q Radar, IBM IPS, F5 BIG IP load balancing, Altires and developed the requirements for Harris Enterprise Management System portal
· Configured new ticketing system to provide inputs to performance metrics and ensures proper reporting for senior management.

IT Services Manager at Middle East Broadcasting Networks, inc
  • United States - Virginia - Alexandria
  • October 2007 to October 2008

· Manage a team of 15 Network Engineer to identify, develop and deliver programs to meet the all telecommunications and support needed for uninterrupted broadcast network.
· Oversee and monitor IT services and systems including User Services (Web sense, Backup Exec, Barracuda, Cinegy, ENPS, AP Ticker, BlackBerry, Broadcast system) and Operations (Network, Servers, Back-up Systems, Anti-Virus, Security, VPN and Hardware Inventory).
· Upgraded and configured bandwidth from two T1 to DS3 to better service the company needs by breaking bandwidth to four pips and increasing user access from 2 MB to 45 MB

AVP Business Support Manager at Bank of America
  • United States - North Carolina - Charlotte
  • May 2006 to October 2007

· Provided technical leadership for total of the secondary marketing Mortgage Back Securities (MBS) for setup, upgrade and optimization of Infrastructure, SIEM, IPS, HP Servers, Cisco routers, BlackBerry devices, IP telephony, active directory, Exchange, SQL Server, CMMS and other Media and Trading desk industry applications (Bloomberg)
· Defined IT / Information security policies & procedures.
· Implemented IT Security policies and Data & communication security plans including PGP and Safeguard easy for email and data storage encryption

System Engineer at Verizon Wireless/Alltel Communications Inc.
  • United States - North Carolina - Charlotte
  • July 2001 to May 2006

Served as lead technical contact with purview over Information Technology planning, Internet strategy and planning, telecommunications, benchmarking, and full systems life-cycle management of infrastructure with reporting responsibility to senior management.
• Analysis/Design/Development of marketing agency’s portal system:
o Implemented and advising-monitoring system, calendar-schedule system, and online monitoring system used by Phone Number Management representatives for ordering numbers from governments agency for each market in all 51 states.
o The system gives them statistical data based on certain criteria like (time-date, Geographical location, and historical data).

Education

Master's degree, Master of Science in Information Systems
  • at University of Phoenix
  • May 2006
Bachelor's degree, Bachelor of Science in Computer Science
  • at University of Missouri at Kansas City
  • May 2001

Specialties & Skills

IT Architecture
System Solutions
Solution Selling
Pre sales
Technical Sales
System Architecture
Solution Design
Project Management
Solution Architect
Business Process Management
Pre Sales

Languages

Arabic
Expert
English
Expert

Training and Certifications

Six Sigma Green Belt (Training)
Training Institute:
IASSC
CCNA (Training)
Training Institute:
Cisco
ITIL Foundations (Training)
Training Institute:
EXIN
PMP (Training)
Training Institute:
PMI
TOGAF (Training)
Training Institute:
The Open Group