Mark Grana

*Guest House Relation
Accepting hotel booking from the company and recommendation from the resident of the compound.
Assisting client for their booking and to assist them going to their designated room.
Accepting inquiries and concern thru email from the client .

*Marketing staff
Handle daily office tasks like scheduling, vendor coordination, and filing marketing documents.
Answer incoming calls promptly and professionally.
Greet callers and identify their needs.
Provide accurate information or direct calls to the appropriate person.
Facilitating the clients visit to the compoud
Welcome and brief guests on tour details.
Provide accurate, engaging information about sites.
Answer questions and assist tourists.

*Administration Staff
Compiling the necessary documentation and registration details for the incoming new resident.
Provides support with paperwork, documentation, and general office duties.
Handles filing, photocopying, and basic office organization.
Responds to inquiries and provides support to clients or customers.

• Conduct property and compound tours for prospective clients
• Present residential unit features, amenities, policies, availability, and pricing
• Handle phone calls, emails, and walk-in inquiries professionally
• Assist clients with bookings, unit selection, and special requests
• Coordinate with partner companies and manage client referrals
• Maintain strong relationships with residents and guests
• Coordinate with maintenance teams and follow up on service requests
• Process resident registrations and maintain organised records
• Provide administrative support for daily office operations

• Managed guest check-in and check-out procedures
• Handled reservations, inquiries, and guest requests
• Ensured excellent customer service and guest satisfaction
• Maintained front desk records and administrative documentation

• Supervised daily restaurant operations
• Created staff schedules and trained new employees
• Prepared monthly inventory and sales reports
• Greeted and assisted guests professionally
• Took accurate food and beverage orders
• Coordinated customer requests with kitchen staff
• Processed billing and payment transactions

• Delivered excellent customer service
• Took accurate food and beverage orders
• Ensured guest satisfaction throughout dining service

• Assisted branches in developing local marketing promotions
• Processed advertising, sponsorship, and partnership proposals
• Coordinated permits, approvals, and marketing materials
• Supervised clerical and logistics staff

• Assisted in developing and implementing marketing plans
• Prepared weekly and monthly sales and marketing reports
• Assisted clients with product and service inquiries
• Conducted market research for new strategies
• Followed up on client referrals and sales prospects