CRM Techno - Functional Consultant at Business Experts Gulf
Business Experts Gulf
Total years of experience :10 years, 1 Months
•Deliver functional work and development work of services.
• Prepare project plans, project activities & activities mapping and detailed work plan.
• Ensuring CRM Project Delivery as well as timely reporting to management.
• Assign tasks for team at the client site.
• Coordinate between the company and the client for better project delivery.
• Assure the resources are doing the job with the best possible way
• Ensure client satisfaction.
• Analysis -gap analysis for CRM system
• System design and implementation
• Client support, enhancements and maintenance.
• Perform business requirements analysis and design
• Identify and recommend product customizations, enhancements or work -around to client
• Development, upgrade, support and maintenance of any CRM application.
Project: Governmental Industrial development organization: ZonesCorp - Abu Dhabi
Details: Currently implementing change requests regarding New application, Renewal, Cancellation Application of Job Offer, Entry permit, Visa, Labor Card, residence visa of employers that will be processed through ZonesCorp and integration with Tas-Heel. The implementation consists of providing solution using ZonesCorp Portal (Dot CY portal solution) using the following components:
• Collaborate with other software developers software architects to implement Microsoft Dynamics CRM solutions.
• Write technical documentation FDD, ICM, installation packages • Customize the system to meet the business needs of clients. • Assist with deployment and provisioning activities. • Customization on CRM Dynamics 2016, Dynamics 365 using plugins, real-time workflows, external data sources, reporting SSRS. Develop ADX portal solutions integrated with Microsoft Dynamics CRM. • Develop console applications using C# for data migration, maintenance and daily running console schedules .
Skills: C#, jQuery, JavaScript, CSS, html, SSRS Reporting services (Fetch XML, SQL), SQL, AJAX, WCF, Microsoft Dynamics CRM 2016, Dynamics 365 CRM, version (8.0, 8.2, 9.0), Console applications (C#), ADX Portal .
Development of solutions in the following sectors in UAE, Lebanon :
1) ACTVET (Government Educational System) - Microsoft project based on Microsoft Dynamics CRM 2016 version (8.0) on premise, ADX Portal - 2 years (1 phase including 3 releases)
2) Electra - Events/Advertising - Dynamics 365 CRM (version 9.0-online) customization and Webservice integration (SOAP XML Request, Reponses using CRM SDKS) for Electra web interface- 3 months
3) Process Automation (Licensing Module)- Netiks (Dynamics 365 CRM) - Licensing module include configuration html page for Netiks Licensing product - 3 months.
Developing new services and reports within LibanPost retail application (ADO.NET)
• Provide full application and back end support to all post offices and LibanPost departments.
• Creating stored procedures, restful APIs and writing documentation of solution on request.
• Developing forms and integrating created APIS related to Kiosk interface.
• Developing windows services related to LibanPost Retail Application.
• Reporting to Senior Analyst Programmer and Team Leader
Tools: VB.Net, Sql Server 2012, Dev Express, Crystal Reports .
• Developing screens and reports related to Job Costing business application using VB6 language and SQL stored procedures and crystal reports.
• Organizing structure and maintenance of database using SQL Server 2008 :
Attaching, Database, Backup.(...)
• Handling tasks related to development of new forms in the Job Costing back end application and database schema maintenance (tables, fields, procedure, keys ...) .
• Reporting to team leader.
Tools: Vb6, SQL Server 2008, extensive training for SQL databse managing (stored procedures, keys, restoring, attach database..)
Objective: construction of a software prototype for a billing software and management services of locals and
creating graphical objects.
Tools: Windev, HyperFile SQL
Master in Business Administration (M.B.A)