Senior Airport Service Agent
Emirates Air Lines in Dubai Int. Airpor
Total years of experience :9 years, 3 Months
Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction.
⦁Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming
standards.
⦁Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding
gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
⦁Acts as a mentor to Airport Services Agents and Assistants as and when required, in order to give them confidence and to impart the
knowledge and experience necessary for the Agents/Assistant to progress within the Airport Services Organization. Conducts performance
reviews for the Airport Services Assistants so that the review process is completed in a timely manner.
Identified and ensured customer fined their desired product by showing all products that meet their criteria.
⦁Good problem solving skills.
⦁Great skills of good team player.
⦁Assist the company in achieving its goals by achieving the required sales over than 702400 in 10 months.
Furnisheduponrequest-Immediately
⦁Strong leader of customer support staff.
⦁Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
⦁Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and
business expense processing.
⦁Strategized long-term business needs and drove customer feedback for process improvements.
⦁Promptly responded to inquiries and requests from prospective customers.
⦁Fostered an environment which encouraged continual process improvements.
⦁Coordinated department schedules to maximize coverage during peak hours.
⦁Solved unresolved customer issues.
Verified process and procedural compliance with relevant regulations.
⦁Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
⦁Used print strategies such as newspaper ads, business catalogue and marketing brochures to bring in and capture new customer business.
⦁Organized special events in restaurant, including receptions, promotions and corporate luncheons.
⦁Led and directed team members on effective methods, operations and procedures.
⦁Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
⦁Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
⦁Correctly calculated inventory and ordered appropriate supplies.
⦁Carefully interviewed, selected, trained and supervised staff.
⦁Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Alexandria Academy For Business Administration & Accounting , Alexandria – Egypt ⦁Marketing Cert. from Swiss Academy E-Learning. ⦁Customer Service Leadership , online E-Learning.
Business Administration and accounting