Operations Supervisor
Al Habtoor Valtrans
Total years of experience :5 years, 11 Months
• Supervise the sales and operations team to develop and maintain existing markets
• Liaising with customers to answer and resolve their queries
• Identifying potential leads and opportunities
• Collecting all the information required to create a request for a price estimate
• Writing informative sales reports and documentation
• Prepare and maintain a variety of records including average daily attendance, limousine trip data, and other related information
• Assigning drivers to different booking locations
• Process limousine bookings
• Prepare spreadsheets, schedules and paging boards for the bookings received
• Finds and communicates with prospective clients around the Airport, assessing their requirements then selling them the companies services that match their needs.
Al Habtoor Valtrans - Dubai, UAE
Airport Operations Supervisor (November 2011- April 2013)
• Supervise the sales and operations team to develop and maintain existing markets
• Liaising with customers to answer and resolve their queries
• Identifying potential leads and opportunities
• Collecting all the information required to create a request for a price estimate
• Writing informative sales reports and documentation
• Prepare and maintain a variety of records including average daily attendance, limousine trip data, and other related information
• Assigning drivers to different booking locations
• Process limousine bookings
• Prepare spreadsheets, schedules and paging boards for the bookings received
• Finds and communicates with prospective clients around the Airport, assessing their requirements then selling them the companies services that match their needs.
Operations Coordinator (January 2009 - October 2011)
• Responsible for welcoming guest's & VIP's at the airport and making all necessary arrangements with regard to visa, assign chauffeur driver and limousine transportation.
• Meet & greet guests on arrival and departure. Respond to the needs of the guests.
• Review the reservations records of every guest on the eve of arrival and departure.
• Stay on the trail of guest's lost luggage until it's safely back in their hands.
• Ensure high visibility in the arrival's area of the airport at all times.
• Have at all times an updated list of arrivals for the day available.
• Assist in loading and unloading baggage to and from the vehicle
Customer Service Officer (December 2007 - December 2008)
• Attends to all inbound and outbound calls
• Effectively address concerns and queries over the phone
• Process limousine bookings
• Prepare spreadsheets, schedules and paging boards for the bookings received
• Manages daily e-mail and fax correspondence
National Bank of Umm Al Quwain - Dubai, UAE
Direct Sales Officer (June 2007 - December 2007)
• Locate and contact potential clients to explain the services and offers of NBQ Credit Cards
• Meet potential clients and discuss the features of NBQ's Credit Cards
• Makes follow up calls/visits to potential clients and emphasize the convenience and benefits of having a credit card
• Set and monitor clear objectives to achieve sales target quota
• Ensures that the customer secures proper documents for their Card Application
• Direct Sales/Marketing
Bachelor of Science in Business Management Guagua National College, Philippines (2003-2006)