Showroom Manager
Al Futtaim Watches & Jewellery
Total years of experience :6 years, 7 Months
Key Highlights
• Rated high for surpassing individual sales target across tenure with the organization.
• Achieved various brand incentive programs set by the respective brand managers.
Key Responsibilities as Showroom Manager
•Monitor and develop the following for the store: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, increase in conversion percentage
• Maintain and enhance the standards of customer service.
• Implement and execute the Visual Merchandising guidelines as per company standards are followed at all times.
• Train team on sales techniques and customer service as per the company SOP. (Designated training ambassador)
Operations Management
• Administer company SOP and loss prevention guidelines.
• Spearheading team efforts in accomplishing showroom and brand wise sales targets.
• Optimizing resource utilization, streamlining processes and allocating tasks to team members to enhance operational efficiency.
• Assessing potential security threats to the showroom and merchandise to implement various preventive measures, both physical and financial.
•.Participated in product selection meetings with brand managers ad contributed to the development of marketing mechanisms
• Managing point of sale / service functions to facilitate other functions to include accounts receivables, realization of card payment proceeds, enable calculation on goods returned or exchanged.
Business Development
• Marketing merchandise by studying trends, organizing sales promotion and preparing display plans.
• Arranging visual displays highlighting product features, advantages to attract attention of shoppers.
• Developing rapport with existing clients and prospects for identifying and developing new business opportunities.
• Collating market intelligence and evaluating market trends to align merchandise to consumer preferences.
Inventory Management
• Monitor inventory levels, availability of merchandise are in line with predefined company norms on allowable stock levels.
• Monitor and control shrinkage.
• Following up with company stock allocator and brand managers for maintaining availability of goods across various points of sales in the store.
Team Management
• Conduct daily team briefings to ensure team performance is on track with company objectives.
• Evaluating team performance and rendering productivity enhancement feedback. Organizing training sessions for team members based on identified operational requirements.
• Acquainting team members on product features, SOP, visual merchandising, SAP etc for maintaining seamless operations.
• Grooming and mentoring team members in enhancing client satisfaction and business generation by rendering qualitative service delivery.
Operations Management
•Guided team members in accomplishing monthly sales targets set by the retail sales manager.
•Maintained updated product knowledge and conducted knowledge transfer sessions for team members aimed at effectively resolving customer queries related to company or competitor products.
•Acquainted team members with various standard operating procedures to implement the same in day to day business operations.
•Managed physical inventory and maintained adequate stocks aligned to organizational procedures.
•Evaluated and restructured security procedures across high security areas like gold and diamond section to minimize stock loss and theft.
•Prepared and presented reports like stock count, stock transfers, stock orders, stock availability, inventory, invoicing etc on SAP and RPro to the senior management team to enable effective decision making.
Business Development
•Conducted visual merchandising on brands in the showroom. Maintained adequate stocks at display and point of sale.
•Interacted with clients for collating and evaluating requirements for rendering customized services.
Customer Relationship Management
•Assisted customers in understanding features and benefits of products, generated awareness on organizational care, refund and exchange policies aligned to organizational policies and statutory regulations.
•Followed up with concerned teams in effectively resolving customer issues aimed at enhancing customer satisfaction.
Trainings • Customer Service, Al Futtaim, 2012 • Effective Leadership, Al Futtaim , 2015 • Sales Training, Al Futtaim, 2011
