MARK CHRISTIAN LABRO, ACTING SHIFT IN CHARGE

MARK CHRISTIAN LABRO

ACTING SHIFT IN CHARGE

Emirates Petroleum Product Company

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
23 years, 2 Months

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Work Experience

Total years of experience :23 years, 2 Months

ACTING SHIFT IN CHARGE at Emirates Petroleum Product Company
  • United Arab Emirates - Dubai
  • My current job since July 2014

 Motivate, encourage and challenge store Cashiers.
 Promote and resolve customer complaints, in a timely and professional manner.
 Ensure store is clean, adequately stocked, organized, and well kept.
 Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
 Maintain quality brand image standard.
 Supervise, and discipline all store employees (and assist manager) according to company policy.
 Complete daily paperwork and computer entry in a timely manner as established by management.
 Monitor cash over/ short
 Have the physical ability to perform all duties of a store cashier regularly.
 Understand all information in the daily / weekly report of store operation.
 Implement and enforce all merchandising and vendor policies and procedures.
 Enforce all safety and security issues and report any and all unsafe condition.
 Conduct regular safety and security meeting and documents with employees attending signature.
 Report and process all employee and/ or customer indent or accidents following company procedure.

SALES ASSISTANT at Emirates Petroleum Product Company
  • United Arab Emirates - Dubai
  • May 2012 to July 2014

 Advise Customer on the location, selection, price and care goods available from store.
 Operate cash register and Accept payment.
 Take Orders of item not currently in stock, or not normally stocked.
 Maintain check the expiration date.
 Package good for customer.
 Price stock and display item for and keep the store tidy and attractive.
 Be aware of health, safety, welfare issues and practice.
 Participate in stocktaking (Counting and describing the good in stock)
 Arrange the return item, damage and Delisted.
 Always follow first in, first out (FIFO)

STOCKCLERK at SM Department Store
  • Philippines
  • July 2008 to March 2012

 Responsible to arranging the stock
 Tagging processing
 Replenishment item in the selling area
 Responsible for processing Return to Vendor item, Branch Stock Transfer item, Damage Items
 Prepares list of delis ted, Fast & Non moving and Mark up & down items
 Compiles and maintains records of quantity, merchandise, or supplies stocked.
 Counts and posts totals to inventory records (manually or using computer)
 Compares inventories to office records (sales, orders & purchase invoices)
 Verifies clerical computations against physical count of stock, adjusts and reports reasons for discrepancies.
 Prepares reports, such as inventory balance, price lists and shortages.

STORECLERK at Worldwide Construction
  • Philippines
  • July 2006 to July 2008

 Maintain knowledge and help with the selection of merchandise
 Communicate information regarding product availability
 Participate in counting store’s physical inventory
 React to all concerns of customers quickly with a sense of importance
 Maintain cleanliness of store
 Uphold predefined customer service standards
 Handle cash, change and operate the cash register
 Ensure stock levels on the sales floor are maintained continually
 Organize merchandise pricing, signage and coding

STORECLECK at Kingford Hardware & Construction
  • Philippines
  • February 2001 to June 2006

 Perform clerical duties in a store.
 Assist and support stores management in running the store successfully.
 Display merchandise in a store to attract customers.
 Assist and help customers in locating the merchandise they require.
 Maintain and manage the store premises neat and clean.
 Assist customers in billing and payment processes at the stores counter.
 Display and organize products in a store for the customers to locate easily.
 Handle merchandise in a store in a safe and secure manner.

Education

Bachelor's degree, Hotel and Restaurant Management
  • at INFOTECH Institute of Arts & Science
  • March 2011

how to manage the hotel and Restaurant.

Diploma, Caregiver
  • at New Era University
  • November 2005

Studies and Practice how to take care people, Administration of medication, home management activities And first aid.

Diploma, Electronics
  • at Rizal Polytechnic College
  • March 2001

Specialties & Skills

Adept in multi-tasking, flexible, competent and honest.
Exceptional in Sales & Customer Service
Knowledgeable in First Aid & Caregiving.
Computer literate, Internet Savvy, Microsoft Office: Word, Excel
Experienced in Merchandising, Stocks Inventory Recording

Languages

English
Intermediate
Filipino
Expert

Training and Certifications

Fire Fighting Training (Training)
Training Institute:
Civil Defense Center Dubai, United Arab Emirates
Date Attended:
March 2014
Duration:
4 hours
to learn your product item (Training)
Training Institute:
Product Knowledge
Date Attended:
October 2010
for Annual Inventory of Department Store (mall) (Training)
Training Institute:
Physical Count Orientation
Date Attended:
December 2011
How to give the Good Customer Service to Co-Employee & Direct Customer (Training)
Training Institute:
Customer Services Inside – out
Date Attended:
March 2010
how to give the excellent Customer Service (Training)
Training Institute:
Quality Customer Service
Date Attended:
July 2009
80 hours on the Job Training as Caregiver (Training)
Training Institute:
South Super hi-way Medical Center
Date Attended:
May 2005
Leadership Competence and Character Readiness (Training)
Training Institute:
New Era University
Date Attended:
September 2000
First Aid and Basic Life Support (CPR) Course (Training)
Training Institute:
Safety Educational Office
Date Attended:
February 2004