MARKETING ASSISTANT
My-HD Media
Total years of experience :16 years, 10 Months
• Compiles and distributes financial and statistical information such as budget spreadsheets/excel
• Writes reports, company brochures and similar documents
• Assists with promotional activities (ATL / BTL)
• Provides assistance for day-to-day marketing activities, including correspondence, production and creative deadlines, etc
• Maintain marketing calendar events
• Assists in the coordination of trade shows, meetings, and events
• Supports the development of the website (i.e. website content update/ proofreading/ copywriting)
• Manages social media accounts on a daily basis
• Advises current or prospective customers by answering incoming calls and influencing them to buy or retain product or service by providing product reference information.
• Provides technical assistance to customer having problem w/ subscription.
• Retains customers by addressing all of their needs including service, billing, updates to account, and renewals
• Notifies or locates customers with delinquent accounts and attempts to secure payment and process account adjustments
• Maintains and updates customer databases.
• Assist and provides technical support to clients by researching and answering questions; troubleshooting problems on their phone, internet and TV connections
• Improves client references by typing and maintaining documentation.
• Accommodates client disabilities by recommending devices and techniques.
• Remotely configure and troubleshoot client's equipment
• Utilize multiple computers and databases to record the results of interactions
• Consult with customers about their product or service needs or their wants.
• Analyze what the customer says they want and need then tailor it to what the company offers.
• Receive customer calls of requests for products and services.
• Testing of new products.
• Utilize multiple computers and databases to record the results of interactions