Marta Lewandowska

Communication with Customers both Aircraft Owners and Charter Customers.
Coordinating flight activities of High-Profile Customers in synchronization with Flight Dispatch, Crew Control and Maintenance. Respond to inquiries, providing VIP service to clients and associates inquiring about availability of products, services or status of orders.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Build sustainable relationships and trust with customer accounts through open and interactive communication (calls, chats, social media )

*Supervises and coordinates activities of flight attendants: Assigns duties and areas of work to provide services for airline passengers.*
Observes activities of employees to evaluate work performance and maintains personnel records.
*Explains and demonstrates methods and procedures for performing tasks.
* Interprets company policies and practices for workers.
*Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained
as per GCAA and company policy requirements.
*Handled complaints of passengers without escalation and in a peaceful manner.
* Maximizing sale on board.
*Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience,
treat customers in a cordial and courteous manner.
*Communicate transparent instructions. Ensure that messages are understood and followed correctly.
*Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.
* Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
*Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
*Prepare accurate reports concerning any significant issues or happenings

* Answer and direct phone calls in a polite and friendly manner.
*Welcome visitors in a warm and friendly manner, and answer any questions visitors have
*Receive deliveries; sort and distribute incoming mail.
*Maintain the general office filing system.
*Make travel arrangements and schedule meetings.
* Prepare bills and take payments.
*Deal with complaints or problems.* Schedule and confirm appointments and maintain event calendars.

*Taking part in pre-flight briefings about the flight, the passengers and the schedule.
*Performing pre-flight checks to ensure that security equipment is working properly and that the plane
is stocked with enough food for the flight.
* Greeting passengers as they board and directing them to their seats.
* Performing first aid if necessary.
* Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.

* Assist sales and marketing staff as necessary at any phase of sales plus marketing efforts.
* Support enrollment meetings, benefit fairs and installation plus renewal process for current and new accounts.
* Prepare packages proposals and support information for presentations through sales and service team.
* Responds to enrolled groups and brokers’ requests and inquiries.
*Provide assistance with telephone coverage.
*Assist in monitoring active marketing programs and developing ways to improve those campaigns.
*Collaborate with brand ambassadors to create innovative ways to gain exposure for client products.

*Greeting and serving customers as they enter the store.
* Advising and assisting customers.
* Conducting customer transactions.
* Ensuring high levels of customer satisfaction through excellent sales service.
*Maintaining outstanding store condition and visual merchandising standards.
* Recommend and display items that match customer needs.
* Follow all company policies and procedures.

*Greeting clients and visitors as needed.
* Helping organize and maintain common areas.
*Coordinating events as necessary.
* Schedule and plan meetings and appointments.

*To provide prompt services that are of highest quality and listen carefully to the requests and inquiries made by the guests and provide them with the required information.
*To handle the complaints of the guests or any issues they may be having and try to solve it immediately.
*To attend the special requests made by the potential clients and reserve or block the room as per their instructions