Administrative Officer
The First Group
Total years of experience :11 years, 10 Months
Administrative Officer
- Welcome Tenants daily face to face and process their inquiries and concerns.
- Prepare New Tenancy Contracts, Addendum s and Renewal letters.
-Receive and respond to direct phone calls, emails and other inquiries.
- Receive cash payments, rental cheques and issue receipts.
- Plan appointments related to the department and executive managers.
- Create regular reports and update internal database.
- Manage The First Group Property marketing online (Dubbizle, Property Finder, CRM)
Senior Customer Service Representative/Mentor
- Deliver Service and support to MENA and UK customers, process their inquiries and requests.
- Handle customers’ complaints
- Mentor new employees during their nesting period.
- Follow Apple standard process and procedures.
- Follow up and schedule calls back to customers to maintain their satisfaction.
- Acted as the first point of contact for the school: welcoming visitors and responding to telephone and email inquiries.
- Ensure the safety and security of the school at all times,
- Communicate with parents regarding all aspects of school life, receiving and passing on information.
- Receive, sort and distribute all packages, deliveries and mail.
- Ensure that the reception area is kept smart and tidy and that noticeboards are kept up-to date.
- Assist with the ordering of stationery, materials and resources and ensuring that stock levels.
- Support UK customers regarding their Samsung Devices.
- Interact with customers and process their concerns about products and Services.
- Gather customers’ complaints and determine the issue by evaluating and analyzing the symptoms.
- Awarded as “Best Customer Service Agent of the year”
- Screen & Greet visitors, Answer phone inquiries, assist in different tasks in the office
- Register/keep records of visitors/clients and document visit log and inquire for required ID
- Handle Visitor Ids and Escort visitors to the designated visitor/department
- Ensure cleanliness of Visitors waiting area, Provide Refreshments and maintain friendly and professional attitude.
- Manage in strict confidence, documentation, correspondence, Deliveries and ensure accessibility to each department
- Perform Administrative duties and tasks on a daily basis as required and needed
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