Senior Ticketing Manager
Platinumlist.net
Total years of experience :22 years, 2 Months
Senior Ticketing Manager April 2019 - Present
Ticketing Manager March 2015 - March 2019
Customer Service Support Manager January 2013 - February 2015
• Manages and coordinates the overall operation of the ticket office and provides for the ordering, sale, and accounting for all tickets sold for the event.
• Reconciles ticket sales and cash deposits and prepares reports or financial settlements regarding ticket office activities and events.
• Serves as principal contact and assures compliance with all service standards and contract provisions.
• Works closely with event promoters and building lessees on a daily basis to provide advice, assistance, and ticket sales status information.
• Maintains daily records of business transactions, including but not limited to, daily sales, accounts receivable, bad checks and charges, long and short show reports, complimentary tickets, and the recording and deposit of daily receipts.
• Prepares ticket office reports or event settlements and assists senior staff in the settlement with promoters.
• Manages group sales program and, as needed, subscription series accounts for building clients.
• Analyzes and plans for event needs for ticketing staff, equipment, supplies, and services and takes appropriate action based on budget limitations.
• Handles complaints, ticket problems, and customer service issues in a fair, professional, and courteous manner. Interactions with the public occur on a regular basis and must be a welcoming and optimistic experience, even in difficult situations.
• Maintains and regularly updates calendars, electronic messages and other ticket office information equipment with event information, sales dates, prices, and times.
• Coordinates the ticket office personnel matters such as classification, recruiting and new hire actions, interviewing and selecting new staff, resolving employee grievances, and ensuring compliance with applicable policies such as affirmative action.
• Supervises the activities of subordinates.
• Designs and orders blank ticket stock, reprinted ticket stock, ticket envelopes, and/or brochures for activities and events, consulting with marketing/promotions staff.
• Plans and implements new ticketing procedures and/or revisions to the ticketing computer system.
• Ensures reliability and accuracy of the ticketing database.
• Creates Floor interactive floor plans for all the events.
Gives indications and levels of FOREX, FUTURES, COMMODITIES for Market Trading
Uses different software’s to place Client’s orders such as CMC Market Trading software, Alaron, Saxobank, CITY Index, IG Market, and MF Global (US and UK).
Also place orders via phone.
Transact business and trading with different US and UK market trading companies i.e. MF Global that were based in Chicago, New York and London, IFX Company in London and IG Markets in London.
Collects and process funds for customers’ accounts with different companies.
Monitors clients’’ accounts i.e. open positions, equity, and margin calls
Inform customers’ about the status of their accounts and answers all queries
Manually computes the profits and losses of customers as well as the margin requirements for handling such positions in the market
Prepares payroll for other magazine article contributors.
In charge of preparation of checks and voucher payable to suppliers and other distributors
Handling remittances of magazines
In charge of weekly cash flow and monthly report
Handling accounts for reconciliation and follow up payment for clients outstanding balance.
Regularly contributes to a articles to a supplementary magazine for high school and elementary students for private and public schools in the Philippines.
Receives inbound calls from US Clients that are interested in buying new cellphones and cellphone lines under Sprint Now Together with Nextel.
Logs and records all calls, concerns, feedback and problems of US clients.
Have undertaken series of training in computer troubleshooting.
Teaches geometry and analytic geometry to students in a private secondary school.
Instructs students using various teaching methods such as lecture and demonstration and uses visual aids and other materials to supplement presentation.
Maintain discipline in the classroom.
Prepares course objectives and outline for course study following the curriculum guidelines or requirements of the school.
Assigns lessons and corrects homework.
Administers test to evaluate students’ progress.
Records results and issues reports to parents and meet them to inform them of their child’s progress and problems.
Assists students and counseling them in adjustments and academic problems.
Participates in professional meetings, educational conferences and teach training workshops.
Teaches Algebra and General Science to students in a public secondary school.
Instructs students using various teaching methods such as lecture and demonstration and uses visual aids and other materials to supplement presentation.
Maintain discipline in the classroom.
Prepares course objectives and outline for course study following the curriculum guidelines or requirements of the school.
Assigns lessons and corrects homework.
Administers test to evaluate students’ progress.
Records results and issues reports to parents and meet them to inform them of their child’s progress and problems.
Assists students and counseling them in adjustments and academic problems.
Participates in professional meetings, educational conferences and teach training workshops.
GPA: 87.00 has been consistently public scholar.