مروة محمد

• Developed and implemented HR policies and strategic initiatives aligned with corporate
objectives across the UAE and KSA.
• Managed the full recruitment lifecycle, including job descriptions, sourcing, interviewing,
and onboarding for technical and commercial roles.
• Ensured legal compliance with UAE and KSA labor laws; resolved employee relations issues
and managed conflict resolution processes.
• Oversaw payroll processing, employee benefits, and insurance plans while ensuring cost
effective HR operations.
• Advised executive management and department heads on organizational development,
workforce planning, and succession strategies.
• Facilitated performance appraisal cycles, competency assessments, and training initiatives
to foster staff growth.
• Utilized HRIS platforms including SAP, SuccessFactors, and D365 F&O for personnel data and
analytics.
• Managed visa and onboarding logistics for expatriate staff, ensuring timely processing and
policy compliance.

• Directed end-to-end HR operations for a medical facility including recruitment, onboarding,
and staff orientation.
• Administered compensation, leave management, and employee documentation in
accordance with healthcare regulations.
• Enhanced employee satisfaction through effective grievance handling, recognition
programs, and policy enforcement.
• Ensured alignment with DOH and UAE labor laws in employment practices and compliance
documentation.
• Conducted job evaluations and supported clinical teams with continuous HR advisory
services.

• Led HR and administrative operations, focusing on workforce productivity and operational
compliance.
• Implemented recruitment strategies that reduced time-to-hire and improved employee
retention.
• Oversaw payroll, WPS processing, visa documentation, and onboarding procedures for a
diverse workforce.
• Managed employee relations cases, mediating disciplinary actions and promoting fair
workplace practices.
• Facilitated training workshops and team-building activities to boost staff engagement and
service quality.

• Supported HR recruitment processes including vacancy announcements, candidate
screening, and interview coordination.
• Handled international and local staff contract administration, benefits processing, and
personnel filing systems.
• Ensured compliance with UNHCR HR policies and Sudanese labor laws.
• Acted as a key HR liaison to external stakeholders and supported onboarding logistics for
incoming international staff.
• Conducted employee briefings, performance documentation, and exit interviews with
professionalism and confidentiality.

- Assist in the recruitment, assignment, reassignment and separation of local general service staff. Prepare documents for the interview panel for the recruitment of local staff.
- Process local staff members’ contracts, entitlements and benefits in accordance with Staff Rules and established HR procedures.
- Update personnel related information in MSRP/HR module where this activity has been rolled out from PAPS to the respective office.
- Advise staff members on their rights, obligations, benefits and entitlements, and assist them in interpreting UN/UNHCR staff rules and regulations.
- Assist newly-arrived international staff with administrative formalities related to their accreditation, security/ground passes, submission of completed forms and related documents to headquarters, arrange travel and hotel reservations
- Assist with shipment of their personal effects in coordination with the logistics section.
- Administer UNHCR medical insurance plan for locally recruited staff. Provide administrative support to staff and dependents in case of medical evacuations, as well as security evacuations/relocations. Maintain daily tracking record of staff and families to provide accurate information in case of emergency.
- Maintain personnel records in the office, including maintenance of the attendance, overtime and leave records.
- Perform other related duties as required.

- Keep and update the employee’s record of service.

- Draft the employees after service certificate and letter of termination and final entitlements.

- Preparing source documentation needed for new hires, or effective changes in pay, status, or benefits.

- Managing sensitive and confidential matters like personnel relations, employee relations, and organizational changes,

- Ensuring effective reception or proper approvals on forms and enter changes in the system.

- Preparing paperwork needed to create new employee profile and to place new employee on payroll.

- Responsible for the attendance records.

- Prepare employment contract as per the offer provided and as per the HR policy.

- Keep and update archive of the ex-kenana employees in proper manner.

- Prepare Khartoum payroll data including overtime, medical claims and other entitlements

- Coordinate with the health business units for monthly check of medical claims

- Support the business unit manager with any discipline issues within the business unit.

• Developed and delivered HR strategies to support business units in workforce planning,
recruitment, and retention.
• Provided consultancy on labor relations, disciplinary procedures, and conflict resolution.
• Managed external recruitment agency relationships, employment contracts, and visa
formalities for new hires.
• Supported payroll processing and HR reporting aligned with company KPIs and government
regulations.
• Acted as the Public Relations Officer (PRO), representing the company in legal matters and
labor office procedures.

- Planning, developing and implementing PR strategies;

- Liaising with colleagues and key spokespeople;

- Liaising with and answering enquiries from media, individuals and other organizations;

- Organizing events including press conferences, exhibitions, open days and press tours;