HR
Heaven Pharma Group
Total years of experience :11 years, 2 Months
• Maintain HR policies & procedure
• Follows the probation period of new personnel and follows and sends the probation period surveys to the related managers.
• Organize and expedite workflow through department so as to comply with deadlines and priorities
• Responsible for company recruitments as well as creation of job descriptions together with the management according to headcount plan. Ensure optimal and efficient use and development/optimization of recruitment tools, recruitment channels and process. .
• Ensure a motivational climate in the organization, including adequate opportunities for career growth and development.
Conducts Substitute employee orientation. Introducing personnel, payroll, and assisting with enrollment forms, expectations, policies and procedures, employment benefits, hours of work and schedules.
• Monitor the attendance system and make sure there a proper link to the HRIS.
• Prepare the data required for the social insurance authority and taxes authority in regards to the present employees. Monitor all leaves (annual vacations. sick leaves. emergency leaves .unpaid leave.
• Using Fleet Management System.
• Complete hiring process and follow up of the insurance procedures and labor office procedures.
• Keeps employee records up-to-date by processing employee status changes in a time.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
1-Meets and answers customer’s calls with a professional manner to identify customer needs.
2- Identifies customer complaints and do best efforts to solve it.
3- Coordinates with specialized departments to solve customer complaints and achieve customer satisfactions.
4- Contacts customers after services and insures customer satisfactions with service.
5- Contacts customers in different occasions and keeps good relations with them.
