Admin officer
Qatar development bank
مجموع سنوات الخبرة :15 years, 4 أشهر
1- schedule Ana coordinate all the meetings and workshops in collaboration with QDB stakeholders
2- preparing all draft letters related to international cooperation by Arabic &English
3- maintaining files and record with effective filing system
4- support managers in all projects related to coordinate all activities that relate to a particular project
5- manage the relationship between ICP and other departments in QDB
•Taking second level calls that are transferred from the Call centre;
•Directing complainants to service providers in the first instance if necessary;
•Establishing whether a customer has a legitimate complaint, deciphering the degree of urgency.
•Preparing draft complaint letters.
•Following up on lodged complaints and reporting back to complainants keeping the complainants updated on the progress in a complaint.
•Handling the day to day complaints and enquiries function received via calls, e-mail, online complaints and/ walk-in customers as 2nd line of support of the telecom consumer complaints.
•Handling enquiries and complaints through to resolution as per the complaints procedure.
•Referring difficult inquiries/complaints to the senior specialists / Manager of the Section for handling and options available to complainants.
•Ensuring that all complaints are processed and resolved in a timely, fair and transparent manner.
•Manage and update the HP records.
•Promote and exercise the preservation of confidential information conveyed by customers and or service providers.
•Updating the complaints database records that helps in preparing accurate monthly consumer complaint reports.
•Attending the monthly meetings with the telecom service providers for discussion related to the consumer complaints resolution.
-Responsible for checking all the contract and send the checklist to the project manager and vendor.
2-Received all kind of purchase request and prepare the purchase order
3-Prepare all kind of letters related to Commutations Regulatory Authority ( CRA) and send it to ABQ
4-Prepare the agreement list between the (CRA) and the vendors
5- Responsible of managing and organizing the files of Purchase Request, order, ABQ in, ABQ out and contracts.
6- Scan all the documents and send to Contract and Procurement Manager for reference
7- Arrange meetings for Contract and Procurement section.
• Assist HR department for filing all the pending documents.
•Responsible of managing and organizing the files of time sheet for casual staff.
•Organize all certificate, applications and letters related to staff and filed to the staff file.
•Scan all the documents and profile Applications for the new staff and open new file for them.
•Organize all the Education Assistance, Expense claims, AXA Cards and Medical Report and filed it in a separate files for all the staff
•Responsible for time sheet for non-staff (labors)
•Undertaking several Administrative Duties Especially in Recruitment, help in appraising the applicant before send it to concerned Department.
•Organize, files, archives all documents of the department.
•Prepare all kind of letters for the staff by both language Arabic& English
•Handling all incoming calls inquires in a professional way, undertaking several administrative duties, filing as well as maintaining hard copies.
•Receiving incoming and outgoing mails, fax, and distribute it accordingly.
•Send and received all the documents from the site to head office and distribute it to the concern person.
•Served as the front liner of the company.
•Responsible for answering the phone and reply for customer inquiries.
•Prepares the car insurance for the customer before releasing the car.
•Responsible in filing all the document related to the car as well as maintaining the hard copies.
•Arrange meetings for the showroom manager.
•Responsible for reading and checking all the gulf newspapers and magazines and prepare a Report to the General Audit Regarding the Approval for Distribute it inside the country or not.
•Handling all incoming calls and responsible in handlings customer inquiries and problems.
•Offers new services and product of the company.
•Served as the contact person of the company.
•Handling Customer inquiries for the billing section.
•Coordinate with it department to update the full information of the customer to assure the correct data base information.
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