3G RNO Engineer
Actel
Total years of experience :14 years, 5 Months
Analyze on daily basis the worst performance cells violating the KPIs targets Develop and follow up the improvement plans for the worst performing cells Identify root causes of voice performance degradation from the daily KPIs as well as drive tests and network traces. Analyze the routine drive tests carried out on the network Develop skills and new ideas to improve the clusters voice KPIs Review the RAN KPI reports including traffic trends, performance trends and network availability
• Log files analysis and reports (2G&3G) By TEMS, MapInfo.
• New sites acceptance reports.
• Cluster & Polygons reports.
-Drive test 2G&3G using TEMS.
-Diagnose RF related problems such as “Interference, Call drops, HO failure, Cross feeders, etc.
-2G&3G new sites acceptance.
-New sites acceptance reports
-V.I.P complaints for etisalat vip customers, stores and dealers.
-Log file analysis and reports (2G&3G) By TEMS, MapIfo
• Handle customers' inquires regarding both wireless and wired networks and router support ”ADSL”.
• Help customers resolve issues on the 1st call. Diagnose, troubleshoot and appropriately escalate issues.
• solve and troubleshoot 3G devices issues “USB modem & 3G routers, WIFI adaptors”
• Obtaining and documenting data integrity issues and ensuring getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk
• Working on NEXTONE Soft Switch & RSM Database 4.0 MSX
• Attached with NOC for monitoring troubleshooting and quality assurance of voice traffic to landline and mobile.
• Using SIP/H.323 Protocols over NEXTONE Soft Switch.
• Diagnosing Problems through Traces of Calls (SIP/H.323).
• Engaged in testing of services and dealing with Customers and Suppliers.
• Establishing & maintaining smooth flow of Digital/Voice Traffic.
• Providing Technical Support related to VoIP Network.
• B.Sc. in Electronics (Computers and Systems Engineering). • Faculty of Engineering, Mansoura University.(2008) Graduation Project : • Smart City (Automatic Control Using Microcontroller) • Project Grade: Excellent. • Graduation year: 2008.