Marwan Al Marzooqi

 Managing day to day service delivery of both ICT infrastructure and business applications
 Developing a strategy for IT and aligning it with the center’s strategy
 Leading and contributing in the architecting, designing and evaluation of workplace technologies
 Negotiating and managing contracts with relevant vendors and service providers
 Interfacing with other departments across the center concerning their IT requirements and support
 Lading the revamping of the center’s IT infrastructure

 Lead and managed service oriented delivery teams and managed service partners to provide 24x7 support for all applications and systems.
 Lead managed services partners in developing the applications support operations and support strategies, policies and procedures.
 Monitored and ensured appropriate and agreed business SLAs and KPIs are met and ensured proper measuring and continuous improvement of services delivery.
 Managed the communications with internal business units and IT development streams to ensure the successful delivery of business needs and requirements.
 Negotiated and managed contracts with relevant service and systems providers.

 Led and directed ERP (SAP) and other enterprise applications operations and strategic planning, including business requirements gathering, project planning and support for all EGA entities
 Provided leadership and direction to a (25+) team of direct hires in addition to (50+) contractors
 Oversee negotiation and administration of vendor or outsourcer and service level agreements
 Managed the department's budget, authorize expenditures, control and monitor allocation and resources
 Standardized and unified all Enterprise Applications' processes and procedures across all EGA entities
 Interfaced with business stakeholders and other IT functions to ensure the delivery of an application portfolio that meets business requirements.

 Managed day to day service delivery of both ICT infrastructure and business applications
 Managed outsourced vendors for delivery of desktop, software development & business applications support services and ensured that contractual requirements and service levels were met and delivered successfully
 Provided leadership and direction to a (30+) team of ICT professionals with focus on UAE Nationals career development
 Led and contributed in the architecting, designing and evaluation of workplace technologies
 Negotiated and managed contracts with relevant service and systems providers
 Managed the department's budget, authorized expenditures, controlled and monitored allocation and resources

Responsibilities:
 Lead and managed service oriented delivery teams and managed service partners to provide 24x7 support for all applications and systems.
 Lead managed services partners in developing the applications support operations and support strategies, policies and procedures.
 Monitored and ensured appropriate and agreed business SLAs and KPIs are met and ensured proper measuring and continuous improvement of services delivery.
 Managed the communications with internal business units and IT development streams to ensure the successful delivery of business needs and requirements.
 Negotiated and managed contracts with relevant service and systems providers.

Highlights:
 Managed to achieve significant cost savings by optimizing resources utilization and controlling licenses usage.
 Developed and initiated a plan to modernize the company’s IT infrastructure

Responsibilities:
 Lead a team of 16 IT professionals in supporting Dragon Oil’s IT infrastructure and information systems in both UAE & Turkmenistan.
 Evaluated IT architecture, existing applications and implemented processes and recommended changes based on industry’s best practices.
 Aligned the IT strategy with the company’s business strategy.
 Interfaced with other departments across the company concerning their IT requirements and support.
 Managed the IT function on a day-to-day operational basis.
 Directed the selection and implementation of a corporate ERP System project
 Executed IT project plans, established priorities and met quality objectives for deliverables.
 Formulated the yearly IT Department’s budget.

- Spearheading operations across the IT unit and overseeing functions of network, system and database administration, service desk and configuration management.
- Managed to reduce the operations cost successfully through centralizing corporate services and recycling existing resources.
- Leading a team of 16 IT professionals in supporting the whole Thuraya IT infrastructure, including both Telecom & Corporate networks
- Aligning the corporate strategy with the IT Operations, applying the latest technology, ensuring simple process automation and empowering the staff with essential tools and knowledge.
- Formulating the yearly IT Operations Department’s budget.
- Interfacing with other departments across the company concerning their IT support needs and hardware requirements.
- Approving IT technical evaluations and coordinating between supply and contracts department and vendors.
- Analyzing systems’ utilization and planning for their growth, formulated quality assurance standards and procedures, suggesting new upgraded products for better performances and efficiency.
- Drafting RFPs for new projects.
- Assuming the responsibilities of Senior Manager Information Technology during his absence.

- Lead a team of seven IT professionals and supervised major issues related to providing highly reliable IT services to the staff of NCMS.
- Instrumental in establishing the new organizational structure as well as outlining the mission, vision and goals for the Centre, as member of the deciding committee.
- Managed the technology transfer, data migration and customization of turnkey IT solutions, for the organization.
- Overseen and supervised major issues pertaining to the planning, administration and security management, of all systems, network and database installations.
- Evaluated and identified organizational requirements, to establish operating procedural standards, also recommended IT infrastructure requirements and upgrades, to ensure acceptable levels of security, disaster management and data recovery plans to maintain integrity of the corporate computer network.
- Coordinated with various departments, liaised and negotiated with vendors, suppliers and external outsourcing agents with respect to pricing, deadlines, maintenance and timely execution of day to day operations.
- Keept abreast of latest technological advancements and preparing training plans for the IT staff to ensure their skill upgradations.
- Analyzed systems’ utilization and planned for their growth. formulated quality assurance standards and procedures. Suggested new upgraded products for better performances and efficiency.
- Computed departmental budgets and modifyed technical methodology to suit costing and budgets.
- Prepared periodical progress reports on all IT projects and activities.
- Drafted several RFP for projects and created business continuity plans.

- Participated in a project to automate the generation of monthly and yearly meteorological reports. Managed the development and database teams to develop in-house projects.
- Assumed the responsibilities of the IT manager during his absence.
- Managed complex and diverse applications storage infrastructures by facilitating increased data transfer frequency in a dynamic environment, necessitating a unified, real-time view of all the data and storage in the infrastructure on Windows & Oracle platforms.
- Monitored and executed trouble-free and non-disruptive archiving, migration and deletion of data across all storage functions architectures and platforms. Planned and migrated Climatological Database (CLDB) system data from Oracle 8i to 10g.
- Created turnkey disaster recovery, business continuity and information lifecycle management solutions.
- Interfaced with and training all levels of end users and data analysts, to prototype possible approaches to problems and translate raw data into informative information for management.
- Conducted customized training sessions, seminars and presentations for various departments.

- Supporting and monitoring 50 production databases.
- Enforcing and testing disaster and recovery strategy for all Oracle databases used by CCBS.
- Carrying periodic database maintenance and performance monitoring.
- Managing database-level security within CCBS systems.
- Maintaining operation & maintenance documentation and standards.
- Providing periodical reports on the growth and changes of the databases
- Participated in BSCS Factory Acceptance Test in Stockholm, Sweden
- Participated in BSCS onsite installation & testing at Thuraya’s Primary Gateway.

- IT infrastructure maintenance.
- Operational tasks such as carrying out backups, supporting staff, software installations & etc.
- Providing recommendations for new equipment and hardware.