Marwan Amoudi

At CN, I lead the IT Enterprise Observability division, overseeing solution architecture, design, and monitoring practices while ensuring collaboration and security compliance. My role involves working with Enterprise and Solution Architects to develop high-level architecture, translating these into domain-specific capabilities, and promoting automation for efficient deployment. I facilitate workshops to assess project scope, define new capabilities, and refine requirements by bridging gaps between projects, Business Analysts, and technical teams. I also collaborate with architecture teams to create innovative monitoring patterns and enhance monitoring solutions, ensuring compliance with CN’s Information Security guidelines. As a subject matter expert, I lead high-complexity blueprint projects and monitor end-to-end solutions across on-premises, hybrid, and cloud environments.

• Lead enterprise observability strategy across hybrid cloud and on-prem infrastructure supporting 500+ business
critical applications.
• Designed, deployed, and governed the Dynatrace Operator on GKE clusters, ensuring full-stack observability across
microservices environments.
• Optimized Dynatrace ActiveGate performance through bucket-size tuning, CPU/memory configuration, and
improved routing for large-scale data ingestion.
• Developed advanced DQL queries, custom problems, and metric-based alerting to improve detection accuracy and
reduce noise by ~40%.
• Implemented IBM MQ Extension 2.0, building tagging rules, queue manager mapping, and DQL-powered queue
depth analytics.
• Built automated Dynatrace Workflow pipelines for log timestamp tracking, SNMP trap enrichment, and incident
correlation.
• Created and enforced observability governance frameworks (naming standards, tagging strategy, management
zones) for technical ownership and operational clarity.
• Improved MTTR by ~35% through precise alerting, DQL-based problem detection, and enhanced incident triage
workflows.
• Designed executive dashboards for operational status, SLO alignment, and service reliability trends.
• Trained and mentored 100+ engineers, including Service Offering Managers as well as L1/L2 teams and application
owners, to strengthen observability maturity.
• Migrated legacy monitoring tools (Tivoli, OBM, SCOM) to Dynatrace, implementing Davis AI baselines to replace
static thresholds and reduce alert fatigue.
• Collaborated with SRE, DevOps, networking, and app teams to align monitoring with business KPIs and resilience
goals.
• ServiceNow + Dynatrace Integration (ITSM / ITAM / Event Management)
◦ Integrated Dynatrace with ServiceNow Event Management, enabling automated event, alert, and incident
generation aligned to ITSM workflows and enterprise governance standards.
◦ Leveraged ServiceNow CMDB (ITAM) service offerings and application CIs to map event signals from
Dynatrace to precise business services, improving incident routing accuracy and service ownership by
>30%.
◦ Collaborated with Service Offering Managers to build real-time operational dashboards in ServiceNow,
ensuring end-to-end visibility of application health, dependencies, and cross-system impacts.
◦ Defined and operationalized the event-to-incident lifecycle between Dynatrace and ServiceNow, improving
ITSM process efficiency and reducing manual ticket creation across L1/L2 teams.
◦ Ensured alignment between Dynatrace topology (Smartscape), CMDB relationships, and service catalogs,
strengthening ITAM accuracy and enabling clearer RCA and service health reporting.

At CN, as a Senior Team Lead across various programs, I managed PTC project implementations with a focus on technical mastery and cross-functional coordination. I led the integration of PTC configurations, collaborated with vendors for updates, and worked with deployment and virtualization teams to establish new environments. My role included maintaining optimal system performance, preparing test beds, and managing defect re-testing. I was the main point of contact for ARINC Simulators, overseeing deployment and support

• Managed Positive Train Control (PTC) deployment across 3 major rail corridors, ensuring
compliance with federal safety regulations
• Collaborated with 5+ vendors to integrate real-time data monitoring and alerting systems
• Oversaw the development of technical roadmaps and aligned milestones with enterprise
level goals
• Validated system performance metrics across 50+ infrastructure components, enhancing
reliability by 30%
• Led cross-departmental reviews to optimize deployment strategies and minimize downtime

• Managed Positive Train Control (PTC) deployment across 3 major rail corridors, ensuring compliance with federal
safety regulations.
• Collaborated with multiple vendors to integrate real-time monitoring and alerting systems.
• Oversaw creation of technical roadmaps and aligned them with enterprise goals.
• Validated performance metrics across 50+ infrastructure components, improving reliability by 30%.
• Led cross-departmental reviews to optimize deployment strategies and minimize downtime.

In my role as Senior Team Lead and SME for the LDARS GE Application, I implemented CN’s Locomotive Diagnostics Acquisition Recording System, leading a team in comprehensive testing and vendor collaboration. I translated requirements into test plans, oversaw testing campaigns, and prepared test beds for rigorous validation. I managed project timelines, provided progress reports, and facilitated knowledge transfer to ensure smooth application transitions. My efforts included addressing high-severity defects and coordinating with Development and QA to assess product readiness and updates.

• Directed full-cycle implementation of LDARS GE application supporting 10+ operational teams.
• Led integration and functional testing, identifying and resolving 100+ defects pre-launch.
• Defined QA plans and coordinated UAT sessions.
• Enabled phased rollout across business units, achieving all delivery milestones.
• Provided SME support, training, and documentation for 60+ users.

As a Voice Biometrics Specialist and Subject Matter Expert at Nuance, I led the VoiceBiometrics product line, providing technical expertise and innovative solutions to clients. I supported key products such as Nuance Recognition, Vocalizer, Speech Server, and Speech Client, collaborating with Product Marketing to define customer requirements and align new releases with client needs. I improved Quality Assurance processes to enhance product reliability and worked with Program Management to set Technical Support deadlines for smooth product launches. I reviewed product defects with Development and QA, oversaw Beta cycles, and managed escalated support tickets, resolving complex issues effectively. I served as a key contact for Partners, Distributors, and corporate accounts, provided technical support for Sales Teams, and created training documentation and sessions. Additionally, I contributed to technical documentation and maintained Voice Biometrics products, working with databases such as MySQL, MSSQL, Oracle DB, and AD LDS.

• Led technical design and integration of voice biometrics solutions across 15+ enterprise client implementations.
• Aligned product capabilities with customer requirements through collaboration with marketing, QA, and sales
teams.
• Enhanced QA and beta cycles, reducing defects by 25% and accelerating time-to-market.

As a Quality Assurance Specialist, I ensured the excellence of SDM products through detailed testing, process improvement, and customer support. I developed and executed comprehensive test plans and cases, enhancing product performance and reliability. I contributed to refining QA processes and methodologies, suggested improvements, and implemented efficient tools to elevate testing standards. I worked closely with the design team to troubleshoot and resolve issues and provided top-notch customer service, building strong client relationships. I led SDM product installations, conducted acceptance testing, and offered training for effective product use. I handled field and on-call support with agility, documented problem resolution meticulously, and fostered cross-functional collaboration to swiftly address customer concerns and improve satisfaction.

As a Lead Telecom Support Specialist, I ensured the smooth integration of Ericssons MPS solution into customer networks, handling installation, testing, and troubleshooting. I supported the installation and acceptance testing of MPS, facilitated upgrades and updates, and managed Maintenance Windows for migrations and critical updates. I recreated customer site issues in the test lab, coordinated with 1st and 3rd line support for problem resolution, and provided prompt emergency support. I worked with multiple vendors for MPS integration, conducted knowledge transfer sessions, and interfaced with project managers to ensure effective coordination. I also acted as an ambassador for Ericsson, documented procedures thoroughly, and stayed updated on emerging technologies and industry trends.