Specialized System Administrator II
Integrated Technology Group (ITG)
Total years of experience :15 years, 11 Months
Projects:
Reestablishing server room & Data rack.
Implementing Microwave connection with Etisalat & establishing VPN connection to HQ
(Jordan).
Migrating servers from 2008, 2012 to 2019.
Converting users machine from HDD to SSD.
Implementing different remote solutions to enable work from home during Covid-19 safety
procedures.
Migrating from Symantec end point to Kaspersky then to Bitdefender.
Responsibilities:
Issuing IT Department annual budget for Cairo office.
Creating and implementing the Disaster Recovery plan for IT Department.
Managing IT purchases & payment according to financial policy.
Administer network workstations and servers.
Investigate user problems, identify their source, determine possible solutions, test and
implement solutions.
Install, configure, and maintain All Servers, Domain servers, network cabling, UPSs and other
related equipment, devices, and systems.
Plan and implement network security, including design, implementing, upgrading and
documenting firewalls (Fortigate 200B, 81F, 100E) Produce periodic security reports.
Installing, configuring, monitoring antivirus application Kaspersky, Bitdefender for servers &
clients.
Administrate and Troubleshoot Virtual Private Network (VPN), integrated with firewall &
managed switches.
Administrating, installing and Configuring WSUS, to push windows update automatically to
all PCs and Servers.
Securing users file on LAN by giving permissions to the files and making backup.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and
other operational difficulties.
Troubleshoot internet connections and WAN communication between Cairo Office and HQ in
Jordan
Investigate, recommend and install enhancements and operating procedures that optimize
network availability.
Maintain confidentiality with regard to the information being processed, stored or accessed
by the network.
Document network problems and resolutions for future reference.
Evaluate and/or recommend purchases of computers, network hardware, peripheral
equipment, and software.
Administrating Citrix Servers.
Administrating virtual servers Hyper-V, Vmware & Virtual Box.
Creating & administrating cloud servers & machines (Microsoft Azure & Dedicated servers).
Administrating office 365 & Microsoft Teams.
Administrating sql server.
Support Apple OS users.
Applying IT policy.
Mongering servers performance though Zabbix
Projects:
• Designing & implementing IT infrastructure at the new HQ.
• Upgrading servers to 2012 R2.
• Migration of user's machine & data from old to the new HQ. • Moving call center to new HQ.
• Implementing JDE ERP system. (Hardware & connectivity).
• Implementing & Managing CISCO ASA firepower firewall.
• Making all attendance machine online in 10 locations using various connectivity methods (DSL, 3G, MPLS).
Responsibilities:
• Support & trouble shooting other branches, • Implementing CCTV systems to all branches.
• Managing NAS server.
• Follow daily tasks with my team & preparing weekly reports to top management.
• Providing technical sessions to the team to increase their knowledge.
• Applying IT policy.
• Following up users & servers backup.
• Migrating Domain & Application servers to 2012 R2.
• Implementing new ERP system. (Hardware & connectivity)
• Implementing IT infra-structure in Mansoura new branch. (Nodes, Switches, Rack, Patch panel, Que System, • AirMax, 3G & IP cameras).
• Implementing IT infra-structure in Tagamoa new branch. (Rack, Patch panel, Que System, Sound system, • AirMax, 3G, VPN, WiFi & CCTV system).
• Implementing surveillance system in Maadi 44 CCTV cameras & 3 DVRs.
• Follow daily tasks with my team & preparing weekly reports to top management.
• Providing technical sessions to the team to increase their knowledge.
• Administrating call center IP PBX (Asterisk).
• Implementing new data center in Tagamo3 branch.
Essential Duties & Responsibilities:
• Ensure the implementation of policies and procedures for electronic data processing and computer systems operations.
• Coordinate with managers and department heads IT requirements, specifications, costs and timelines.
• Manage information systems contractors to implement, operate and administer computer and telecommunications software, hardware, networks and information systems.
• Work with Administration and Finance Manager in developing and controlling the computer systems budgets.
• Provide informal training for staff in Microsoft Office Systems & other SCC systems.
• Work with other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Plan, implement and maintain Microsoft Windows Server Infrastructure.
• Plan, implement and maintain Kaspersky server.
• Design Security for Microsoft Windows Server as per SCC IT Policy
• Plan, implement and maintain backup and disaster recovery solutions using external/internal backup servers.
• Plan, implement and maintain Phone systems infrastructure.
• Plan, implement and maintain Sound System & Projectors for conference rooms.
• Plan, implement and maintain IT equipment needed for external conferences. • Plan and troubleshoot Digital Video Conference communications.
• Plan, implement and maintain physical systems’ upgrades as per request. • Respond to phone calls for remote support.
• Remote troubleshooting and maintaining for servers and client computers.
• Monitor office networks and provide preventive maintenance.
Responsibilities:
• Domain admin (Windows Server 2003, 2008 & 2012).
• ISA, TMG, Exchange, IIS, WSUS, File server admin.
• Symantec Endpoint Protection Server Manager.
• ESET internet security administration server.
• Network admin and trouble shooter (wired, wireless & Vlans).
• Configuring routers (DSL routers, Twin wan routers & 3G routers).
• Configuring different network protocols and connectivity methods (Port forwarding, Real IPs, DMZ, VPN & Firewall rules).
• Backup servers & backup user's machines using Norton ghost and Acronis software.
• Administrating virtual serves (Hyper-V, VMware).
• Administrating IP PBX (Asterisk).
• ZK finger print machines.
• Web Master (Content Editing).
• Training customers how to edit & update their web sites.