SKIN CARE SPECIALIST & MAKE-UP ARTIST/ SENIOR STAFF
Merle Norman BEAUTY & SKIN INTERNATIONAL DUBAI U.A.E
Total des années d'expérience :10 years, 10 Mois
I ensure customers visiting the counter receive a quality service.
Making sure the counter is presentable, keeping the shelves properly stocked and being well informed as a Beauty Consultant.
Introduce customers to the latest products by offering samples, demonstrating their use and explaining their benefits.
Helping them appreciates the full product range by describing and demonstrating how the products work and by doing mini makeovers and customers apply color cosmetics and explain how they can use them to highlight facial features.
Use suitable beauty products to complete the makeup and to give good treatments, for example by giving facials or applying make-up -promoting particular products
Responsible for advising beauty treatments depending upon the type of skin and face shape of customer has.
Take care of the stock of available products and buy good quality skin and makeup products for shop
•arrying out routine sales tasks such as wrapping purchases and handling payments.
Keeping records of regular customers in order to provide a personalized service
Spending some of your time in office making calls to customers to take refill orders and access their needs.
Plans and organizes key promotional events in a timely and systematic way, to ensure on time delivery, actively seeks out and exploits any additional opportunities to promote sales.
Drives sales floor presentation and housekeeping, recovery principles to the highest standards by regular walk through and corrective. Decides store layout and stocks positioning. Manages stock availability.
Trains and promotes high customer service standards.
Gives feedback on lines, sellers and customer requests.
Suggest stocks transfers and promotion to manipulate old collections.
Daily monitoring of sales to formulate plans to achieved targets.
With staff, evaluates performance and developments needs, Decides store training programmes, Recommends additional training requirements, disciplinary actions / terminations / suspensions.
Motivates team members to do more sales for better commission and being to be number one in the company.
Ensures an effective communication of issues and ideas between store and operational management.
• In-charge for the sales of the assigned and implementing the Brands Marketing activities at the respective outlet.
• Accountable for the execution of all the animation and other promotional activities of brand in the respective outlet.
• Arrange the products display as per the policy laid down by the principals in co-ordination with the Brand Super visor and Brand Manager.
• Keep the shelves, counters, products, tester stands & etc. always clean and ensure at that shelf space is fully utilized and availability of products, testers, price tags and stickers on the products.
• Inform the Brand Manager and Brand Super visor about the requirements of samples and testers.
• Welcome the customers whenever they enter with courtesy and respect.
• Assist the customers and persuade them to buy the maximum.
• Keep close watch on the slow moving items and to find out what to liquidate them.
• Acquire maximum product knowledge by reading the booklets and attending the training seminars.
• Work in close co-ordination with the dealer / sales staff.
• Assist the Brand Supervisor at the time of conducting sales promotion.
• Assist the Sales Representative to procure orders from the outlets and to keep close follow up stock maintaining at dealers shelves.
• Adhere to the rules and regulation of the assigned outlet.
• Prepare daily and consolidated weekly report on sales to be submitted to the Department Manager with copy to the Brand Manager.
• Meet and discuss stocks, promotion, ideas, problems etc. at least on a fortnightly basis, with the Brand Manager & Supervisor.
• Investigates and verifies competitor activities and recommends strategic action plans to counter-strike the business impact
• Ensures the smooth implementation of above activities through harmonious interpersonal communications with superiors and co-workers.
• In-charge for the sales of the assigned and implementing the Brands Marketing activities at the respective outlet.
• Accountable for the execution of all the animation and other promotional activities of brand in the respective outlet.
• Arrange the products display as per the policy laid down by the principals in co-ordination with the Brand Super visor and Brand Manager.
• Keep the shelves, counters, products, tester stands & etc. always clean and ensure at that shelf space is fully utilized and availability of products, testers, price tags and stickers on the products.
• Inform the Brand Manager and Brand Super visor about the requirements of samples and testers.
• Welcome the customers whenever they enter with courtesy and respect.
• Assist the customers and persuade them to buy the maximum.
• Keep close watch on the slow moving items and to find out what to liquidate them.
• Acquire maximum product knowledge by reading the booklets and attending the training seminars.
• Work close co-ordination with the dealer / sales staff.
• Assist the Brand Supervisor at the time of conducting sales promotion.
• Assist the Sales Representative to procure orders from the outlets and to keep close follow up stock maintaining at dealers shelves.
• Adhere to the rules and regulation of the assigned outlet.
• Prepare daily and consolidated weekly report on sales to be submitted to the Department Manager with copy to the Brand Manager.
•Have the knowledge of garments, accessories and merchandise by the location, selection and benefits availability
•Knows about special store promotions to better meet customer’s needs features and competitor’s information
•Assist and trains newly hired sales personnel regarding products, product features and competitor’s information
•Generates weekly and monthly sales reports and ensures inventory.
•Attends public relations gatherings, product trainings and seminars.
• .Responsible in filing paper works where computer skills are required and performs other work-related projects assigned from time to time
• Provide effective and timely resolution of a range of customer inquiries
• Strive for one-call resolution of customer issues
Diploma