Revenue Executive- Ecommerce & Digital Marketing
Sarova Hotels
Total years of experience :12 years, 7 Months
• Managing group online business
• Achieving set e sales targets
• Managing the hotels channel manager for online reservations
• Monitoring online payments and offering support to the online team
• Monitoring online rates and updating against competitor
• Managing online contracting
• Generating weekly and monthly reports
• Training on eCommerce functions
• Managing group social media pages
• Representing the brand and acting as the go-to link between the property and the clients
• Ensuring that client satisfaction is met at all times while maintaining policies and earning profits for the business
• Handling guest complaints and problem solving
• Opens customer profile by recording their information.
• Maintains customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Giving out guest information
• Handling Check in & Check out of guests
• Cashiering duties
• Generating monthly reports
• Training new employees