Mary Safwat Hanna, PMP

Responsible for:

• Providing a centralized management structure for all Raseedy projects through the PMO, aiming at ensuring standardization, reducing duplication and leveraging resources that include but are not limited to people, technology and communication
• Maintaining relationships with the wallet ecosystem partners (SAIB, PayMob, Mastercard, EBC, Elements, etc.) and acting as a central point of contact for them
• Monitoring, reviewing and assessing projects’ performance and providing corrective/preventive actions and guidance when needed
• Collating and reporting projects’ status to Raseedy management
• Identifying, selecting and prioritizing new projects in reference to the corporate strategy and the business plan by linking strategic objectives to individual projects and portfolios
• Recording, analyzing and disseminating lessons learned
• Providing expert advice and recommendations to Raseedy management

Responsible for:

• Leading large complex technology programs containing multiple, interrelated projects targeting at achieving an overall business goal for AMAN Operations.
• Acting as a single point of contact for AMAN e-payment solution provider BPC Technologies.
• Monitoring projects’ budgets and controlling expenditures.
• Assigning resources from the operations teams (Development, System Admins, Back Office Operations and Testers) to projects and managing their allocation as per projects’ priorities.
• Resolving conflicts related to managed projects.
• Promoting and participating in the continuous improvement of processes to enable the teams to deliver more value.
• Preparing and presenting progress reports for senior management and communicating projects’ progress frequently and effectively to all stakeholders.
• Preparing and presenting reports required for Business Review Meetings.

Featured Projects:
• Implementation and Delivery of Integration Gateway
• Development and Deployment of Collectors’ mobile application
• Development and Deployment of Merchants’ mobile application
• Integration with AMAN Billers and Launching their services on AMAN PoS

Responsible for:
•Assisting and advising leaders, managers, and teams to the best use of project management disciplines and approaches.
•Acting as a reference point for PMO queries and information and an advocate for best practices in project management.
•Maintaining processes to ensure project management documentation, reports and plans are relevant, accurate and complete.
•Tracking and reporting on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects.
•Providing assistance to maintain and update the project management framework and disciplines necessary to support a PMO.
•Developing positive relationships with managers and staff to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training.
•Assisting in managing enterprise level resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
•Assisting with establishing PMO stakeholder management plan and implementation of the communication framework.
•Sharing lessons learned and best practices across programs, building relationships with stakeholders.
•Understanding the deliverables of internal and external PMO customers and contribute to success through cooperative and collegial processes.
•Developing and maintaining a basic understanding of customer policies and procedures as relevant to processes.

Featured Projects:
• Tanmeyah Compliance with Microfinance Law
• Securitization Transaction
• IT Disaster Recovery Implementation
• New Branches Roll-out
• E-mail Migration
• Information Security Assessment

Responsible for:
•Preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems.
•Evaluating, maintaining and improving efficiency of the organization by developing and implementing new procedures, policies, workflows, work methods, forms, and other management tools to simplify and enhance operations.
•Analyzing automated systems to determine possibility of improvements in related forms, reports, and documentation.
•Training affected personnel in the use of new systems and procedures.
•Monitoring implementation and conducting follow-up studies to determine compliance with new systems and evaluating performance.
•Facilitating, maintaining and managing all required activities related to updating and publishing policies and procedures for the organization.
•Liaison between all business and operations stakeholders and IT department.
•Monitoring the execution of assigned projects and following up on their progress.
•Preparing and presenting progress reports for senior management in communicating projects’ progress frequently and effectively to all stakeholders.
•Performing periodic assessments and performance appraisals for the team members (Senior Process Analysts, Process Analysts, .. etc.) in accordance with the company standards.

Featured Projects:
•Tanmeyah Restructure Project in association with JOBMASTER
•United Bank new Portfolio Project

Responsible for:
Providing Organization/ Project Management Consultancy on a freelance basis.

Featured Projects:
Building Organization Structure and Workflows Project
Processes’ Lifetime Enhancement Project

Responsible for:
• Creating and executing projects work plans and revising them as per company requirements.
• Identifying resources needed and assigning individual responsibilities.
• Managing day-to-day operational aspects of projects and scopes.
• Reviewing deliverables prepared by team before passing to management.
• Effectively applying world-class methodology and enforcing project standards.
• Preparing for engagement reviews and quality assurance procedures.
• Minimizing company exposure and risk on projects.
• Ensuring project documents are complete, current, and stored appropriately.
• Tracking and reporting team hours and expenses.
• Managing projects budget and participating in preparing the whole office budget with the finance team.
• Recruiting candidates who match the company needs.
• Determining appropriate revenue recognition, ensuring timely and accurate invoicing, and monitoring receivables for projects.
• Following up with clients, when necessary, regarding unpaid invoices.
• Revising, Negotiating and Finalizing supply contracts and agreements.
• Analyzing project profitability, revenue and margins.
• Performing performance appraisals and periodic assessments for the whole team in accordance with company standards.
• Acting as a point of communication between Egypt Office team and Dubai office team.
• Preparing and presenting progress reports for senior management in Dubai and communicating project progress frequently and effectively to all stakeholders.

Responsible for:
• Entire projects lifecycle, including definition, planning, execution and close-out and ensuring projects are successfully delivered on-time, within budget and to company specifications.
• Managing all Network Upgrade Projects along with DSL & Bandwidth Upgrade plan(s), and adjusting resources and priorities.
• Providing overall direction for establishing Projects requirements, priorities and deadlines.
• Following up Project(s) and Plan(s) progress with Field Engineering Project Managers.
• Studying the network resources and determining its needs from hardware, software, licenses and planning ahead for all network future needs with the aid of Network Design and Development Department.
• Contributing in LDN budget CAPEX and OPEX calculations.
• Proactively managing and communicating project risks and issues. Making recommendations to teams with issues / barriers to continue project. Recommending solutions to conflicts and issues between multiple teams.
• Managing the Network Monitoring team to achieve the best output from the network resources and react proactively towards network congestion and expansion.
• Monitoring and reviewing team outputs for multiple teams. Hold team members accountable to commitments.
• Contacting Vendors through supply chain for RFQs and Revising BOQs and checking on warehouse stock to make sure that we have our safety stock and needed hardware for all running projects.
• Preparing and presenting progress reports for senior management and communicating project progress frequently and effectively to all stakeholders.

Featured Projects:
• POP Model Unification Project
• POP Name Unification on Monitoring Tools Project
• ATM to IP Migration Project
• Network Aggregation Project
• Cores Hardware Expansion & Redundancy Project
• DSL Ports Upgrade Project Phases
• POPs, Aggregations and Cores Bandwidth Upgrade Project Phases

Responsible for:
• Studying, Revising Fiber Optic Cables contracts and Putting time schedules for execution.
• Providing overall direction for establishing project requirements, priorities and deadlines.
• Coordinating with contractors and Revising all paper work regarding contracts under processing.
• Following up contracts' progress with contractors' project managers.
• Managing budget for assigned project(s), developing and monitoring project plan(s) and adjusting resources and priorities accordingly.
• Coordinating with Planning and Maintenance Sectors to achieve a team work structure.
• Conducting site visits to make sure that both civil work and cable pulling and termination are executed according to Telecom Egypt technical specs.
• Assigning tasks to TE technicians and following up their progress.
• Testing Fiber optic cables after execution by contractor / TE technicians and handing them over to maintenance sector.
• Revising contract invoices and material balance at the end of the project(s).
• Discussing future needs for the fiber optic network with planning sector to be put into consideration in new contracts.
• Preparing and presenting progress reports for senior management.

Featured Projects:
• Greater Cairo Fiber Optic Cables Expansion Project
• East and Middle Delta Fiber Optic Cables Expansion Project
• Universities Fiber Optic Cables Connection Project
• Data Validation Project for all Greater Cairo Fiber Optic Rings
• Building & Creating Projects’ Forms According to ISO 9001 Quality Specs

• Server Administration in the Civil and Architectural Tendering Department.
• Maintenance of hardware and installation of software for the department employees.
• Xerox Document Center Engineering and Photocopying Systems.