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Maryam Abdulazeez , Customer Care Representative / Receptionist

Maryam Abdulazeez

Customer Care Representative / Receptionist·TBS International

Nigeria

Diploma, Air ticketing and reservation management

Work experience

Total years of experience: 5 years, 8 months

Customer Care Representative / Receptionist

January 2025 - Present

TBS International

Abuja, Nigeria

January 2025 - Present

• Delivered outstanding customer service as a front desk receptionist, fostering a friendly and inviting environment for all visitors.
• Streamlined check-in and check-out procedures, significantly boosting guest satisfaction through efficient service delivery.
• Handled guest inquiries with professionalism, swiftly resolving issues to uphold exceptional service standards.
• Worked collaboratively with team members to optimize front desk operations, resulting in a more efficient and organized workspace.
• Cultivated strong communication skills, enhancing interactions with guests and team members alike.
• Adapted to various roles, including cook and cleaner, demonstrating versatility and commitment to providing excellent service in diverse environments.
Company industry:
Software Development
Job role:
Hospitality and Tourism

Makeup Artist & Content Creator

January 2023 - Present

Meerah’s Glam

Kaduna, Nigeria

January 2023 - Present

Makeup for clients
Company industry:
Fashion & Apparel
Job role:
Beauty and Fashion

Cook / Kitchen Hand

April 2023 - December 2025

Yusuf Dantsoho Memorial Hospital

Kaduna, Nigeria

April 2023 - December 2025

• Facilitated seamless kitchen operations by precisely portioning and serving meals, contributing to high levels of customer satisfaction.

• Upheld a pristine and organized kitchen environment, strictly following health and safety regulations to ensure compliance.

• Partnered with team members to elevate service delivery, resulting in enhanced customer experiences and positive feedback.

• Cultivated strong multitasking abilities by efficiently managing kitchen responsibilities while providing support at the front desk.

• Exhibited exceptional communication skills while interacting with customers, fostering a welcoming atmosphere and addressing inquiries effectively.

• Adapted quickly to diverse roles, showcasing versatility in customer service, teaching, and maintaining cleanliness in various settings.
Company industry:
Other Healthcare Services
Job role:
Teaching and Academics

Cook / Pastry Chef

January 2022 - January 2023

Sunrise Bites

Kaduna, Nigeria

January 2022 - January 2023

• Delivered high-quality food and visually appealing dishes, significantly boosting customer satisfaction in a fast-paced environment.

• Worked closely with team members to optimize food preparation workflows, enhancing overall kitchen efficiency.

• Cultivated excellent communication skills by engaging with customers, effectively addressing inquiries, and offering tailored recommendations.

• Maintained a high standard of cleanliness and organization in both kitchen and dining areas, ensuring compliance with health and safety regulations.

• Quickly adapted to diverse customer needs and preferences, demonstrating flexibility and a commitment to exceptional service.

• Leveraged culinary expertise to assist in training new staff, fostering a collaborative and supportive work environment.
Company industry:
Catering, Food Service, & Restaurant

Chef / Cook

November 2021 - December 2022

Butterfly Garden Suites

Kaduna, Nigeria

November 2021 - December 2022

• Prepared a variety of meals to meet the unique preferences of customers, enhancing their dining experience.

• Maintained rigorous food safety and hygiene standards, ensuring a safe and pleasant environment for all guests.

• Worked closely with team members to optimize service delivery, resulting in improved customer satisfaction ratings.

• Created menu options accommodating diverse dietary needs, showcasing adaptability and attention to detail.

• Exhibited exceptional multitasking abilities by balancing meal preparation with customer service, ensuring a seamless experience for guests.

• Leveraged strong communication skills to assist at the front desk and in customer service roles, fostering positive interactions.

• Demonstrated a commitment to cleanliness and organization, contributing to a welcoming atmosphere for all visitors.
Company industry:
Hospitality & Accomodation

Pastry Chef / Waitress

January 2019 - January 2020

Deluxe Suites Superior Accommodation

Kaduna, Nigeria

January 2019 - January 2020

Prepared and baked pastries and desserts, maintained hygiene and food safety standards, managed daily production, and supported kitchen operations to ensure quality and timely service.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Universal school of aviation

August 2025

August 2025

Diploma, Air ticketing and reservation management

Nigeria

GPA (rating): Excellent

GPA (rating): Excellent

Kaduna Polytechnic

November 2024

November 2024

Higher diploma, Hospitality Management And Culinary Arts

Nigeria

GPA (point): 3.56 out of 4

GPA (point): 3.56 out of 4

· Explored the Art of Service: Dived into front office operations, event planning, food preparation & service, and customer experience management. Crafting memorable stays and delicious moments! · Behind the Scenes of Hospitality: Studied food and beverage management (including prep & service), housekeeping, and marketing strategies. Preparing to deliver excellence in every detail! · Building Bridges with Service: Focused on guest relations, food preparation & service, tourism trends, and leadership in hospitality. Shaping experiences, one smile and one dish at a time! · Learning the Ropes: Covered everything from hotel operations, event coordination, to food prep & service. Ready to bring warmth, flavor, and professionalism to every guest
View attachment

Kaduna Polytechnic

August 2021

August 2021

Diploma, Hospitality Management And Culinary Arts

Nigeria

GPA (point): 3.54 out of 4

GPA (point): 3.54 out of 4

· Explored the Art of Service: Dived into front office operations, event planning, food preparation & service, and customer experience management. Crafting memorable stays and delicious moments! · Behind the Scenes of Hospitality: Studied food and beverage management (including prep & service), housekeeping, and marketing strategies. Preparing to deliver excellence in every detail! · Building Bridges with Service: Focused on guest relations, food preparation & service, tourism trends, and leadership in hospitality. Shaping experiences, one smile and one dish at a time! · Learning the Ropes: Covered everything from hotel operations, event coordination, to food prep & service. Ready to bring warmth, flavor, and professionalism to every guest
View attachment

Skills

Hygiene
Expert
Hygiene
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Food Safety
Expert
Food Safety
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Food Preparation
Expert
Food Preparation
Expert
Food Cost
Expert
Food Cost
Expert
Cleaning
Expert
Cleaning
Expert
Opera
Expert
Opera
Expert
Skin Care
Expert
Skin Care
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
customer care
Expert
customer care
Expert
COOKING
Expert
COOKING
Expert
CULINARY ARTS
Expert
CULINARY ARTS
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FOOD PREPARATION
Expert
FOOD PREPARATION
Expert
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
Data Entry
Expert
Data Entry
Expert
Marketing
Expert
Marketing
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Pastry
Expert
Pastry
Expert
Administration
Expert
Administration
Expert
Secretarial
Expert
Secretarial
Expert
Accounting
Expert
Accounting
Expert
Teamwork
Expert
Teamwork
Expert
Food Safety
Expert
Food Safety
Expert
Cuisine
Expert
Cuisine
Expert
Hygiene
Expert
Hygiene
Expert
Italian cuisine
Expert
Italian cuisine
Expert
HACCP
Expert
HACCP
Expert
Housekeeping
Expert
Housekeeping
Expert
Household
Expert
Household
Expert
Business Development
Expert
Business Development
Expert
Flexible Working
Expert
Flexible Working
Expert
Housekeeping Operations and Management
Expert
Housekeeping Operations and Management
Expert
Guest Service
Expert
Guest Service
Expert
Project Management
Expert
Project Management
Expert
Preparation
Expert
Preparation
Expert
Telephone Skills
Expert
Telephone Skills
Expert
Education
Expert
Education
Expert
Clean Rooms
Expert
Clean Rooms
Expert
Communications
Expert
Communications
Expert
House
Expert
House
Expert
Childcare
Expert
Childcare
Expert
Caregiving
Expert
Caregiving
Expert
Hotel Management
Expert
Hotel Management
Expert
waiter
Expert
waiter
Expert
Food
Expert
Food
Expert
Video Editing
Expert
Video Editing
Expert
Catering
Expert
Catering
Expert
Food Quality
Expert
Food Quality
Expert
Leadership
Expert
Leadership
Expert
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Videography
Expert
Videography
Expert
Photography
Expert
Photography
Expert
Shooting
Expert
Shooting
Expert
Operation
Expert
Operation
Expert
operations
Expert
operations
Expert
Banking
Expert
Banking
Expert
Graphic Design
Expert
Graphic Design
Expert
Science
Expert
Science
Expert
Photo Editing
Expert
Photo Editing
Expert
Beauty
Expert
Beauty
Expert
Hairstylist
Expert
Hairstylist
Expert
Makeup Artistry
Expert
Makeup Artistry
Expert
Makeup Application
Expert
Makeup Application
Expert
Retail
Expert
Retail
Expert
Merchandising
Expert
Merchandising
Expert
Driving
Expert
Driving
Expert
Sales Representatives
Expert
Sales Representatives
Expert

Social profiles

Facebook
Facebook
Facebook.com/MeerahAbdool

Instagram
Instagram
Instagram.com/MeerahAbdool

Languages

English
Native Speaker
French
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Food Safety & Hospitality Training Certificates
Airline Ticketing & Reservation (Amadeus
Training
computer
Assideeq computer Academy
Jan 2024

Hobbies

  • reading
  • content creation,
  • Hospitality service,