Operation manager
Al rajhi bank
مجموع سنوات الخبرة :6 years, 6 أشهر
● Processed 80 - 100 operations per day during high traffic days.
● Greeted clients, understood their needs, and referred them to the right employees.
● Achieved 100% target of satisfied customer service in six branches based on (NPS) scale.
● Responsible for Safe deposit box
● Reviewed all operations of the day and produced daily report to submit to branch manager.
● Ensured that every customer has fulfilled his needs and is satisfied with the service.
Acted as branch manager in 5 different branches.
● Received multiple recognitions from management for outstanding performance.
● Led a team of 3-8 employees, ensured proper motivational environment for smooth banking
operations.
● Ensured the achievement of loan target on monthly basis by following up with sales
representatives.
● Dealt with complaints in a timely and professional manner to ensure client satisfaction.
● Managed and inspired team members to perform to their full potential, driving branch profitability.
● Responsible for Safe deposit box.
● Achieved 210% of July 2019 target leading to the promotion to operations manager.
● Achieved monthly target regularly.
● Met with 20 to 50 clients per day and answered their questions and solved their emerging problems.
● Sold Retail Loans and assisted clients during loan and account application process.