maryam bahrami

 Maintain effective call handling within team.
 Coach Team members to develop and improve communication skills.
 Identify training needs and ensure suitable training is provided.
 Use call centre systems effectively.
 Seek to achieve and exceed individual and team targets.
 Motivate the team to meet and beat targets.
 Manage team effectively.
 Carry out regular reviews of performance, including annual appraisal.
 Provide support to executives to enable them to effectively perform their role.
 Ensure feedback on trends and issues is collated and passed on.
 Take an active role as a management team member.
 Respond to changing priorities and achieve tasks quickly and efficiently.
 Maintain an acceptable level of attendance, punctuality and general time-keeping, acting
 As a role model to colleagues.
 Follow all relevant company procedures.
 Follow company regulations on Health and Safety and maintain a safe and tidy working Environment.
 Demonstrate a flexible approach to the changing requirements of the workplace.
 Monitor department service levels and frequently reports satisfaction levels to
 Management.
 Work closely with management to review quality assurance results. Identify areas for
Training.

 Attending all services calls.
 Handling Customers Inquiries, Complaints, Problems and giving resolutions.
 Updating the prospect report for the whole department.
 Briefing staff on the new banking products.
 Working hard towards achieving Level of Service Quality.
 Acting team leader

 Presently working as sales lady in watch section also experienced in perfume section.
 Handling all kind of customers of various nationalities.
 Resolution of customers’ complaints or service issues, if any.
 Training new staff in all areas of sales, customer service and support.