Maryam Louis

• Managed and supervised the customer service team, ensuring high service standards across all
client touch points.
• Handled escalated client complaints and complex cases with professionalism and discretion.
• Monitored daily operations, bookings, and client follow-ups to ensure service efficiency.
• Trained and coached customer service representatives to improve communication, performance,
and customer satisfaction.
• Prepared reports on customer feedback, service issues, and operational improvements.

• Developed and implemented strategies to retain existing clients and attract new customers.
• Coordinated appointments and schedules to reduce waiting time and improve client experience.
• Managed client inquiries, complaints, and feedback in a timely and professional manner.
• Upsold and cross-sold services and products to support revenue growth.
• Maintained strong client relationships aligned with luxury service standards.

• Supervised back-office operations and administrative staff.
• Oversaw documentation, record keeping, and data accuracy.
• Managed correspondence, emails, and internal coordination.
• Ensured operational efficiency and timely reporting.

• Supervised call center and reservations teams across multiple venues.
• Monitored calls, emails, and reservations to ensure service quality.
• Handled escalated customer complaints and ensured resolution.
• Tracked KPIs, call metrics, and team performance.

• Managed sales inquiries and client follow-ups.
• Prepared sales reports and performance metrics.
• Collected customer feedback to improve service quality.