Senior Account Executive
Hamdan bin Mohammed Smart University
مجموع سنوات الخبرة :18 years, 9 أشهر
Quality Assurance and Compliance
•Ensure the university policies, procedures, and codes of conduct are followed at all times.
•Review performance benchmarks and established metrics for future tracking and sales target
•Set up dashboards and analyzed using Pivot table and SQL Query
•Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
•Using activity reports and dashboards to monitor and drive personal performance and in line with pre-determined sales KPIs and targets
•Tracked KPIs with Salesforce reporting to enable sound planning and budget forecasting.
•Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency
•Assist in the development, maintenance, and execution of the department's communication plan to prospective and admitted students.
•Work closely with applicants throughout the enrollment cycle to ensure their acceptance and enrollment is processed in a timely manner
•Ensure quality of data and full visibility for all student profiling.
•Monitor and report program optimization (acquisition, engagement and retention).
•On-going analysis of data to identify trends to support the Enrolment Team.
•Conduct recruitment and outreach activities including undertaking presentations at schools, corporations, and government entities
Sales and Marketing
•Conducting market research to determine a target audience’s needs, wants, habits, interests and other relevant factors used in creating targeted marketing campaigns
•Reviewing the progress and success of a campaign, adjusting or pitching ideas for new campaigns as necessary
•Managed over 50 customer calls per day and increased sales by 20%
•Establishing workflows and standards or entering data in the CRM. Using Salesforce to enhance and manage leads.
•Represent HBMSU at college fairs, educational exhibitions, and other recruitment activities and programs
•Participate in developing new and innovative ideas for campaigns, workflows, and messaging to improve personal and team performance.
•Manage University Events, Website (CMS), and products expansion to enhance university overall revenues.
Admissions
•Provided ongoing training to admission representatives for growth and retention
•Ensure all new student inquiries and applications are accurately entered into the University's Student Information System (BANNER) in a timely manner
Hamdan bin
effectively in meeting enrollment goals for the assigned target recruitment area through effectively evaluating each prospective student based on needs, desires, interests, qualifications, motivations, and commitments, in compliance with all school and company policies and procedures
•Thoroughly and accurately present information to prospective students regarding the school's programs and tuition fee, schedules, refund policy, payment plans, and other college policies and procedures that involve student
•Collaborate with the director of career and academic planning in initiating the career and academic planning process as part of the admissions intake procedure
•Assist in developing a recruitment / communications plan and recruit new students for the institute
•Grant exceptional assistance in developing and maintaining admissions office's recruitment and marketing plan to successfully promote college's visibility and general recruitment efforts
•Facilitate with the development, maintenance, and execution of the department's communication plan to prospective and admitted students
•Accurately develop and monitor statistical reports to efficiently develop recruitment strategies, yield management, forecasting, and operational efficiency
•Professionally work with diverse groups within the university to efficiently increase their awareness on the programs offered by the college
•Functioned effectively as a project team member, responsible in creating collateral marketing materials that successfully improved the school's national profile
•Proficiently developed and maintained strategic alliances with educators, counselors, and alumni to effectively optimize recruitment efforts and achieve targeted recruitment objectives
The primary responsibility of this role is to support the coordination and professional execution of executive and management programs
•Assisting with the scheduling of training sessions, and booking / notifying all relevant parties
•Taking responsibility for ensuring all training rooms / venues, equipment, catering arrangements, and other requirements are booked up or canceled in advance.
inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of order-related issues.
•Accesses the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
•Performs assigned system maintenance to various electronic order files.
•Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are developed and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
•Receives, processes and verifies the accuracy of orders from customers utilizing the organization's internal
•CRM/mainframe systems and customer purchase orders.
•Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
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