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Maryam Noorzai, Airport Service Agent

Maryam Noorzai

Airport Service Agent·royal dutch airlines

Canada

Bachelor's degree, Aviation And Technology

Work experience

Total years of experience: 16 years, 4 months

Airport Service Agent

October 2005 - January 2022

royal dutch airlines

Toronto, Canada

October 2005 - January 2022

Conducting Wheel chair services, and moved towards passenger service agent.
Was offered passenger service trainer.
Conducted international customer services.
Including
Body Language
Communication
Saftey and security
Grooming standards.

Company industry:
Airlines
Job role:
Support Services

Aviation

October 2014 - April 2019

Gta Dnata

Toronto, Canada

October 2014 - April 2019

Brought in revenue, over 10 million in business in less then 5 years, become a part of the largest middleEast and Canadian Emerging in the public eye.

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Sales

International Client Relations

November 2009 - September 2014

Airport Terminal Services

Toronto, Canada

November 2009 - September 2014

Conducted International Flight operations.
Attended the regional locations for training.
Conducted Presentations for Customer Service for international carriers with approval latarals.
For flight services into Pearson International Airport.
Conducting Hiring
Conducted Training
Ensured timely Arrivals arrangements.
Ensured On time departures.
Ensure employees were content and happy with thier jobs.
Ensuring leadership presence was open door for all members of the company.
Motivated the team to go over and beyond.
Providing the motivation of the employees from Front line, employees, managers and including Senior Management.
Attending to International arriving carriers to meet thier international welcome.

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Management

Education

Flagship University of Aviation

November 2005

November 2005

Bachelor's degree, Aviation And Technology

United States

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communications
Expert
Communications
Expert
Event Management
Expert
Event Management
Expert
Flight Operations
Expert
Flight Operations
Expert
Sales Operations
Expert
Sales Operations
Expert
leadership
Expert
leadership
Expert
communication
Expert
communication
Expert
salesforce
Expert
salesforce
Expert
communication skills
Expert
communication skills
Expert
interpersonal skills
Expert
interpersonal skills
Expert
operations
Expert
operations
Expert
operation
Expert
operation
Expert
execution skills
Expert
execution skills
Expert
negotiation
Expert
negotiation
Expert
purchasing
Expert
purchasing
Expert
language skills
Expert
language skills
Expert
translation
Expert
translation
Expert
literature
Intermediate
literature
Intermediate
teacher training
Expert
teacher training
Expert

Social profiles

Languages

English
Expert
Hindi
Expert
Persian
Native Speaker
Arabic
Beginner
German
Beginner

Memberships

GHI

GHA Rep

October 2022

Training and Certifications

Certifications
human interaction skills and commucation
Jan 2013

Hobbies

  • people
    Was awarded 5 Trax's star award in 2014
  • Music
    Was awarded best operational performance by Condor.
  • photography
    Music, travel and art