Call Center Agent
Levenbert
Total years of experience :11 years, 9 Months
Levenbert -
Call Center Agent
January 2011 - Up to date
Duties and responsibilities
• Receiving calls and meeting customers making sure to solve their complaints and exceed their
expectations. With a high volume of inbound and outbound calls.
• Following up with people in charge to assure all complaints are handled and solved.
• Conducting sales satisfactory surveys assuring service offered is up to standards.
• Conducting after service satisfactory survey and client service reminder
• Negotiating with customers and discussing their issues till his/her satisfaction reached.
• Capturing data and recording all received data
• Answering customer queries and providing information
• Listening to, negotiating with and providing suggestions to clients.
• Liaising with workshop for service bookings and complaint solving.
Job Skills
• Interpersonal, communication skills and customer relations.
• Able to deal with, handle and calm down angry customers
• Being patient and polite with aggressive customers
• Able to work under pressure and keep smiling and a pleasant tone with customers
• Patient with and able to deal with different levels of understanding and mentalities
• Worked overtime whenever the job requires.
• Leadership skills
• Dealt efficiently with customers of different mentalities and cultures
• Able to deal with different customer's attitudes face to face.
• Excellent team member with high potential to share information and knowledge.
• Very fast learner.
Emirates Falcon Group -
Sales Executive
April 2007 - October 2010
Duties and responsibilities
• Spreads headed and grow Annual sales from ground zero to 250, 000 AED/- by strategizing
business development efforts to outperform corporate targets every year to tenure. Travel
extensively in the territory to capture strategic business wins with major clients - Hotels /
Coffee Shops / Catering Companies.
• Direct responsibility for achieving Revenue budget set and agreed with the management
including profitability forecast.
• Responsible for planning and forecasting the annual sales and assist the General Manager in the business development budget, targets, generating periodic reports.
• Coordinated sales description by establishing sales territories, quotas and goals and monitor
sales performance of team.
• Maintained market share of products by analyzing and cross checking competitor's activity.
• Proved the ability to architect and solidify win-win outcome under difficult circumstances of cutthroat competition.
• Provide team with Guidance, Motivation, and Discipline to consistently achieve sales & customer satisfaction.
Conduct regular meeting with staff to know their feedback. Assign targets and monitor the performance of the team.
• Manager price negotiation, marketing research, MIS, business assessment and development.
• Review sales order, and records of new and delinquent accounts to ascertain market conditions and status of customer's accounts.
• Maintain targeted product availability to ensure highest levels of consumer satisfaction.
• Actively involved in monitoring and reporting on competition activities, business review with senior buyers and Managers of Hotels.
• Major Clients handled - Al Khaleej Palace / Al-Bustan / Bin Hindi Group / Al-Harib Group.
Souvenir Real Estate -
Sales Executive
May 2005 - May 2006
Duties and responsibilities
• Manage daily sales operation (Leasing / renting of - residential / commercial properties to individual / corporate clients) and general maintenance management of over exciting residential
/ commercial properties and new business development. Fully accountable to the operations
manager.
• Grew annual sales revenue through renting / leasing of residential / residential apartments.
• Conferred with clients to resolve problems, such as adjusting renting / leasing price. Repairing
property and accepting closing costs.
• Discussed leasing terms for providing management services and drafted agreements stipulating
extent of management responsibilities, services to be performed and costs of service.
• Managed preparation of financial statement and reported on status of properties, such as occupancy rates and dates of expiration of leases.
• Conferred with legal authorities to determine if transactions to represent real state
establishment. Scrutinize contracts and all related documents required by the company and government agencies.
• Accompanied prospects to show the property, quoted and negotiated price, describe features and discussed conditions of renting / leasing. Prepared real estate contracts such as lease
agreement.
• Prepared periodic inventory of building contents and forward listing to owner to review.
Contacted utility companies to arrange for transfer of service for tenants.
• Assisted with eviction of tenants.
• Additionally responsible for conducting the inspection overseeing general maintenance of the properties. Arranged for alterations, maintenance and up keep and reconditioning of properties.
Emirates / DNATA Group -
Customer Service Representative
May 2000 - April 2005
Duties and responsibilities
• Responsible for managing all resources to deliver a world class customer service that met and exceeded customer expectations, in order to create customer loyalty so that Emirates becomes
first choice of travel by guests.
• Ensured highest standard of safety and security requirements are met and observed at all time.
• Managed passenger's check-in, transfer desk, boarding gates and arrivals including VIP
passengers.
• Delivered personal attention to customers to ensure high level of satisfaction exercising
diplomacy, resourcefulness and tact in resolving customer problems in case of flight disruption
which were denied boarding, delayed or critical at departures, and transfer desk.
• Displayed exemplary behavior to maintain a safe work environment and be a role model for the team.
• Ensured to be caring, warm and courteous to all passengers regardless of class, nationality,
culture, race or creed so that the customers are treated equally without discrimination.
• Ensured passenger with special needs and expectations and VIP's receiving special care and attention.
• Monitored operations system to ensure quality service and compliance with regulations.
Identify potential disruptions / problems, which may hinder efficient flight handling and reduce
complaints.
• Maintained close liaison with concerned departments and customers to reduce ground time in the event of delayed flights or unforeseen problems.
• Interacted with staff and passengers extensively to ensure the highest level of customer service and satisfaction.
• Professionally groomed in all aspects of passenger handling including - gate check in, luggage
screening and transfer of luggage, loading of luggage, special services handling ( unaccompanied
minors, young passengers, mother with babies, wheelchair passengers, and transit passengers,
• Received appreciation from H. H. Shaik Ahmed Bin Saeed Al Maktoum for the Customer Service
Level