Mary Ann Gutierrez Calacday

• Performing Order Management Activities: Handles routine and non-routine customer order activities across multiple supply and shipping regions and channels: including managing customer demand, following up on samples and complex order entry.
• Utilizing the ERP system to accurately and timely place customer quotation and orders.
• Answering calls and provides accurate information to the customers.
• Converting inquiry sales calls to reach the targeted sales goal.
• Preparing reports, project update& Memorandum
• Posting changes to computerized or manual control records, and maintains related files.
• Managing all documentation and setting up all documents and folders for new projects.
• Archiving, photocopying, scanning and converting various file formats and uploading them as required.
• A team member of the accounts and administration team responsible for all accounting matters for the Gulf Area and the human resources and administrative duties of employees.
• Handling accounts payables, accounts receivables and cash flow management.
• Handling Payroll, Insurance, Bank Certificates, and assisting PRO for preparing documents for visa process.
• Invoicing and follow-up of outstanding payments.
• VAT Registration and will be in charge of filing of returns

• Assist IS Senior Management/ IS department in all administrative tasks.
• Planning, maintaining schedules for IS Senior Management including travel arrangements and event planning, both local and remote.
• Gather relevant information and prepare reports (technical and financial) as required.
• Provide Project Portfolio Support/Business Analyst in Document Management Solution.
• SharePoint Administrator Global Implementation (Regional and Corporate).
• Provide high-level management of companies SharePoint Environment
• Assist IS Senior Management/ IS department in all administrative tasks.
• Planning, maintaining schedules for IS Senior Management including travel arrangements and event planning, both local and remote.
• Gather relevant information and prepare reports (technical and financial) as required.
• Provide Project Portfolio Support/Business Analyst in Document Management Solution.
• SharePoint Administrator Global Implementation (Regional and Corporate).
• Provide high-level management of companies SharePoint Environment
• Assist in Visa Processing of Employees
• Maintain confidential and general files for the above personnel.
• Organize travel and accommodation for senior management and clients
• Administration of facilities/diary for Dubai Conference/Meeting rooms
• Organization of senior management business lunches and dinners
• Organization of Client or Company outings/functions
• Organization of external conference bookings
• Coordination and Supervision of Office refurbishment
• Ensuring that the Safety policies and procedures are followed
• Prepare time sheets and reports as required.
• Review and direct requisitions forms
• Creates/distributes agendas, and records, transcribes and distributes minutes for a wide range of high level meetings

• Directed and managed the customer services representatives to provide exceptional advice and respond to Merchant and Consumer needs.
• Conversant with all offers, replied queries and oversaw complaints.
• Defined best practices and escalation processes to develop clear guidelines in consultation with GM.
• Assisted in the creating and issue weekly payment reports besides monitoring refunds.
• Tacked payments and ensured documents are signed and deposited by accounts on timely manner.
• Secured deposit advice from accounts and issued to merchants.

• Supported Store Manager by maintaining sales and decoration standards
• Ensures all cash and banking procedures are followed besides cash is balanced without discrepancies.
• Monitored and processed discounts reports. Conducted regular spot check on tasks.
• Demonstrate the ability to approach and sale by increasing conversion rates.
• Display effective Leadership and managing cashier and providing consistent feedback.
• Handled cash in different currencies, issued credit notes, refunds, all types of discounts and gift cards.
• Followed closing procedures at the end of work shift.
• Sent reports to management and accounts department.
• Deposited the stores money into the bank including foreign exchange dealings.
• Resolved customer’s complains at the earliest and coordinated with sales and accounts departments

• Processed credit cards and loans approvals.
• Handled customers, created customer records and performed background checks.
• Calling customers for their needs and providing information regarding bank products.

• Marketed bank products and advised clients on how to invest their money and achieve higher returns.
• Assessed clients according to their needs in order to achieve tailor fit solutions on what kind of investment and insurance products they may need.
• Guided newly hired employees by giving them basic induction and work instructions on daily workflow.
• Balanced recorded at the day ends and checked maintenance of systems.
• Assisted branch managers to reach their quota.

Issuing cash and checks to clients across the counter.
Processing foreign exchange dealings
Accepting cash and over the counter withdrawals
Travel checks and local checks encashment
Accepting bills payment
Handling telegraphic transfer and remittances

• Directed walk in people to the appropriate staff members.
• Made travel arrangements for staff and the managing directors.
• Handled phone calls of clients with regards to their queried or complaints.
• Provided administrative, clerical and office administration support.
• Managed orders and gave information about features or quality of products to customers.
• Maintain an adequate inventory of office supplies.