Promoted Supervisor
Emirates National Oil Company
Total years of experience :8 years, 5 Months
Promoted Supervisor (Feb 2012 up to present)
Duties and Responsibilities: • Responsible for the professional management, guidance and leadership to all site staffs to ensure the outstanding customer service are maintained at all time.
• Responsible in assessing customer needs provide clear/accurate instruction of product information and leading as example to the staffs.
• Working in a team as professional in effective and prompt handling of customer inquiries and complaints.
• Responsible in compiling of the daily site financial report required for the shift.
• Preparing and placing stock orders and supervising their receipt.
• Develop and maintain stock loss report and action plan where required to address any anomalies.
• Receive and assist the supplier and overseeing the accurate stock and maintaining all necessary product movement report (transfer, credits) required.
• Ability to close the end report. Handling cash sales, making shift day end report. Maintaining store correspondence/communication book, banking.
• Develop and maintain staff roster, time sheets and personnel records as required.
• Merchandising the product according to company retail planogram.
Professional Experience 2
Employer: Emirates National Oil Company
Dubai, UEA
Job Title: Sales Assistant (October 2008 to Jan.2012)
Employer: Elecromax Corporation
Robinsons mall Manila
Job title: Sale Representative / Store Coordinator.
(April 2004 to August 2008)
Duties and Responsibilities;
• Maintaining excellent customer service
• Monitoring the stocks and taking inventory to achieve good sales and to avoid shrinkage and operation lost.
• Attending customer complaints, needs /inquiries.
• Responsible for creating customer base and motivating good customer service.
• Conduct team building activities among colleagues.
• Monitoring the sales and stocks to achieve the quota.
• Making orders, sales report for daily and monthly.
Achievements;
Star Employee
100 percent mystery shopper
Trainee attended;
Managing customer service - Eppco Enoc Company
Environment health and safety - Eppco Enoc Company
Food hygiene - Eppco Enoc Company
Fire fighting - Eppco Enoc Company
• Completed two years in computer programming. • Two years in bachelor in Elementary Education. I hereby promise that all of this above information is true and correct. I assure to you that I would perform my duties in best of my ability, in the event of being given me an opportunity according to my qualification and experience to esteemed firm. Thank you, MARYCRIS P.BELLO