Outbound Sales Specialist
Hsbc - United Arab Emirates
Total years of experience :10 years, 0 Months
•Handling customer contacts through a contact plan within the Outbound team typically the core product, Cash Installment Plan & Balance Transfer and or propositions
• Handles Inbound contact with HSBC customers in a polite and friendly way
• Offers value added products and services base on customer needs and ensuring customer understanding of those products
• Provides excellent customer service, listens to customer and establishes needs to offer relevant products
• Generate customer loyalty through strong knowledge of key products & services
• Provides resolution to the customer query at first contact where possible
• Provides high quality service to achieve maximum customer satisfaction by providing solution to an identified need
• Responsible for achieving individual KPI’s whilst maintaining quality and compliance
• Providing holistic and high quality service with prompt completion of customer service requests with a focus on deepening the customer relationship essential to drive customer loyalty
• Understand customer needs with a view to upgrade existing customers to appropriate propositions to ensure customer needs are met effectively
• Identifying referrals for financial planning needs and cross sell RBWM products and services
• Actively engages with other units and companies to get referrals by building relationship
• Build and deepen relationship with existing customer; help them manage their day-to-day finances and save for the future
• Consistently illustrate high levels of customer orientation and professionalism in day to day conduct and ensure that all service levels standards and agreements are met and maintained
• Ensure that the bank policies and guidelines are consistently strictly followed
•sales of various personal banking products in allocated markets
•Provide consistent accurate and transparent information to all customers
•Conduct promotional activities and meetings with the respective companies and tie ups
•Generate new business to achieve defined sales targets agreed with Retail Manager
•Suggest potential companies to Retail Manager for kiosks activities, payroll and listing
•Generate new business by tele-calling and cold-calling to achieve defined sales target
•Actively engages with other units and companies to get referrals by building relationship
•Maximize on cross selling growth of existing customer and identify new potential selling opportunities
•Established and maintain strong professional relationship connections internally and externally
•Consistently illustrate high levels of customer orientation and professionalism in day to day conduct and ensure that all service levels standards and agreements are met and maintained
•Ensure that the bank policies and guidelines are consistently strictly followed
•excelled product information and demonstrate features and operation of products
•Assisted in payment procedures
•Responsible in daily and monthly sales report, expenses and banking
•Ensure that each customer received outstanding service by providing a friendly environment
•Proven ability to achieve sales target; Ability to communicate with associates and customers
•Maintaining solid product and all other aspects of customer service
•Creating visual displays to promote a special products and setting up displays
or checks invoices, requisitions and other documents for processing; encodes and obtains approval when necessary.
•Making RTGS for Sub Contractors
•Responsible for daily expenses and transmit account.
•Making cheque / cheque voucher for any expenses and payable
•Maintains and makes necessary adjustments to various records and/or logs such as journals, payroll/ time reports.
•Makes and checks necessary calculations for all expenses and payable
•Greet and welcome guest.
•Responsible in all mails, outgoing & incoming phone calls and redirect them or keep messages
•Responsible in daily client’s appointment.
•Receive and send packages trough courier
•Receive, check, sort and forward emails
Computer Based Accountancy